What are the responsibilities and job description for the AGM position at SERV?
Assistant General Manager AGM Location SERV Salary 60,000 per year Position Summary We are seeking a dynamic and tech-savvy Assistant General Manager AGM to help oversee daily operations, ensure exceptional guest experiences, and drive operational efficiency. As AGM, you will support the General Manager in managing staff, optimizing service, and leveraging technologyincluding Toast POS and other venue-related systemsto enhance the overall experience. If youre passionate about hospitality, recreation, and creating a vibrant community, we want you on our team Key Responsibilities Operational Leadership Support the General Manager GM in overseeing food hall and pickleball venue operations, stepping in as acting GM when needed. Team Management Oversee staff scheduling, training, and performance to maintain a high-performing, customer-focused team. Technology Reporting Utilize Toast POS and other digital tools for operational efficiency, reporting, and guest interactions. Guest Engagement Foster a welcoming environment, ensuring exceptional service across food vendors and recreational areas. Inventory Vendor Relations Assist in managing inventory, ordering, and vendor coordination in partnership with the GM. Marketing Events Contribute to promotions, event planning, and marketing initiatives to boost venue traffic. Compliance Safety Ensure adherence to health, safety, and labor regulations, maintaining a clean and safe venue. Qualifications 2 years of hospitality management experience food beverage, recreation, or entertainment venue preferred. Passion for sports, recreation, or pickleball is a plus Tech-savvy, with experience using Toast POS and digital management tools. Strong leadership, communication, and problem-solving skills. Availability to work nights, weekends, and holidays as needed. A genuinee focus on guest service and creating memorable experiences. Perks Benefits Employee Discount Flexible Schedule Health Insurance Paid Time Off Professional Development Assistance Join our team and be part of an exciting venue where great food, fun, and competition come together
