What are the responsibilities and job description for the Customer Service Representative (Bilingual) position at Servbank?
Walking into the Servbank office you instantly feel the energy of our team. The bright and colorful space creates a casual happy environment. The connection you feel from the smiling faces and team comradery will make you feel right at home.
This Customer Service role provides:
- $18.00hr (with potential compensation increases at 6 months, 1 year and 2 years)
- Bilingual: $18.50hr (with potential compensation increases at 6 months, 1 year and 2 years)
- Potential monthly bonus of up to $1,500
- 3 weeks of vacation your first year
- PLUS sick pay
- health benefits that kick in within 30 days
- PLUS our internal promotion process provides room to GROW!
- Hours 10:30am-7pm
About Servbank:
Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.
What you will do
- Answer all borrower calls and verify account information provided through
- servicing system
- Validation in compliance with all data privacy regulations
- Identify borrower’s request/inquiry through effective listening skills
- Follow and deliver scripted campaigns to the borrowers for determining proper
- transfer workflow to appropriate departments
- Exceed all Daily, Weekly and Monthly call performance targets/metrics (e.g. answer
- time, abandon rate) as set forth by management
- Maintain quality customer service at all times by following all company established protocols
- Articulate service options and resolutions to Servbank borrowers and service providers (e.g. brokers/correspondents)
- Provide pertinent feedback/information to supervisors upon request
- Perform other duties as assigned
Requirements
- Required to perform each essential duty satisfactorily
- Customer Service experience in a customer call center is preferred
- Mortgage industry and/or Financial Services experience is a plus
- Ability to build rapport quickly to convert inquiries into proper transfers to
- departments/agents for resolution
- Ability to handle high volume of phone calls
- Ability to multitask and effectively manage time
- Ability to communicate effectively – both in written and verbal form.
- Desire to take personal responsibility to complete tasks and solve problems.
Required
- Computer and Software Competencies
- Proficient in Microsoft Office Suite - Word, Excel, PowerPoint, Outlook
- Working knowledge of Windows 10 and Internet Explorer
Education High School diploma required; some college preferred
EEO Statement: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Job Type: Full-time
Pay: $18.00 - $18.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Referral program
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Ability to Relocate:
- Phoenix, AZ 85034: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $19
