Demo
Salary Resume Critique Job Openings

Field Technician IT Support

ServBeyond Solutions
Catonsville, MD Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/13/2025

Job Description

Job Description

Salary : 50,000 - 56,000

At ServBeyond Solutions, we deliver cutting-edge solutions that support the critical missions of our government customers. We aim to revolutionize user experiences, boost productivity, and adapt to changing business needs using the latest technology platforms across web, mobile, and social media.

Our dedication to innovation, quality, and customer satisfaction has made us a leader in digital services for Government agencies. We seek an experienced Junior Help Desk Specialist to join our team and drive our success forward.

Be part of a dynamic company where technology makes a real impact join ServBeyond Solutions today!

Job Summary :

We are seeking a dedicated Field Technician IT Support to provide in-person technical support at various local office locations. This role addresses IT issues related to hardware, software, directories, and standard Windows desktop applications. The Field Technician will serve as the first point of contact for troubleshooting and resolving technical problems, ensuring smooth and efficient IT operations across all supported sites.

Preference is given to candidates in the Baltimore Metro and Washington DC Metro areas.

Key Responsibilities :

  • Provide on-site technical support for directories, standard Windows desktop applications, and proprietary applications developed under this or prior contracts.
  • Serve as the primary contact for troubleshooting and resolving PC hardware, software, and peripheral device issues, including printers.
  • Perform basic technical support for PC hardware and operating systems (e.g., DOS, Windows).
  • Travel to local office locations to perform on-site diagnostics, repairs, and maintenance of IT equipment.
  • Document and track user issues and resolutions in a help desk ticketing system, ensuring accurate records and timely updates.
  • Communicate effectively with users to understand and resolve their IT concerns.
  • Maintain a positive, customer-focused attitude while providing solutions in a professional and timely manner.
  • Ensure adherence to company IT standards and protocols during installations, updates, and troubleshooting.

Education :

  • Bachelors Degree from an accredited institution in Computer Science, Information Systems, Engineering, or a related scientific / technical discipline. Alternatively, three (3) years or more of equivalent experience in a related field may be substituted.

    • Experience :

  • General Experience : Minimum of five (5) years in IT support roles, including experience with PC hardware and applications in business environments.
  • Specialized Experience : At least two (2) years of hands-on experience with PC operating systems (e.g., DOS, Windows) and help desk operations.
  • Proven ability to communicate effectively, both orally and in writing, and to maintain a strong focus on customer service.
  • Travel Requirement : Must be willing and able to travel to various local office sites as needed.

    • This role is ideal for individuals who enjoy hands-on troubleshooting, are customer-focused, and thrive in a dynamic field environment.

    Equal Employment Opportunity

  • ServBeyond Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    • Americans with Disabilities Act (ADA) Requirements

  • ServBeyond Solutions is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability to apply for a position with us, please contact us at HR@servbeyond.com

    • If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Field Technician IT Support?

    Sign up to receive alerts about other jobs on the Field Technician IT Support career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $45,990 - $56,044
    Income Estimation: 
    $55,318 - $69,533
    Income Estimation: 
    $45,990 - $56,044
    Income Estimation: 
    $55,318 - $69,533
    Income Estimation: 
    $55,318 - $69,533
    Income Estimation: 
    $62,928 - $81,361
    Income Estimation: 
    $62,928 - $81,361
    Income Estimation: 
    $115,845 - $147,946
    Employees: Get a Salary Increase
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Job openings at ServBeyond Solutions

    ServiceNow Architect
    ServBeyond Solutions
    Hired Organization Address Baltimore, MD Full Time
    At ServBeyond Solutions, we deliver cutting-edge solutions that support the critical missions of our Government customer...
    Field Technician – IT Support
    ServBeyond Solutions
    Hired Organization Address Baltimore, MD Full Time
    At ServBeyond Solutions, we deliver cutting-edge solutions that support the critical missions of our government customer...
    View More Jobs at ServBeyond Solutions

    Not the job you're looking for? Here are some other Field Technician IT Support jobs in the Catonsville, MD area that may be a better fit.

    Field Technician – IT Support

    ServBeyond Solutions, Baltimore, MD

    IT Desktop Support Technician OR Field Engineer 3

    DCM Infotech Limited, Baltimore, MD

    View More Jobs

    AI Assistant is available now!

    Feel free to start your new journey!