Mid-Level Project Manager

Job Summary:

We seek a highly motivated and detail-oriented Mid-Level Project Manager to support a Program Manager in executing strategic initiatives, managing multiple projects, and ensuring successful project delivery. The ideal candidate will have strong organizational, communication, and problem-solving skills and experience in Agile methodologies, project management frameworks, stakeholder coordination, and risk management. The Mid-Level Project Manager will play a key role in supporting cross-functional teams, tracking project progress, managing resources, and driving project success while ensuring alignment with overall program objectives.

Key Responsibilities:

Project Planning & Execution:

• Strong analytical and problem-solving skills with a customer-focused mindset.
• Work alongside the Program Manager to plan, execute, and track deliverables, ensuring assigned projects are completed efficiently and within scope.
• Track and manage project deliverables, dependencies, and milestones to maintain alignment with program goals.
• Coordinate activities across multiple projects, ensuring alignment with CMS priorities and timelines.

Process Improvement & Compliance

• Evaluate and recommend improvements to enhance CMS performance and usability.
• Conduct market research and competitive analysis to inform product strategies.
• Ensure compliance with regulatory requirements, company policies, and industry standards while adhering to project management methodologies, best practices, and organizational guidelines.
• Continuously seek opportunities for process improvement to enhance project efficiency and effectiveness.
• Ensure compliance with regulatory requirements, company policies, and industry standards.           

Stakeholder & Communication Management

• Serve as a secondary point of contact for project stakeholders, facilitating effective communication and collaboration.
• Assist the Program Manager in preparing status reports, executive summaries, and presentations for leadership and key stakeholders.
• Help prepare for and assist in regular meetings to update stakeholders on project progress, risks, and mitigation strategies.
• Partner with cross-functional teams and external stakeholders to overcome project obstacles while shaping and executing program strategies, policies, and procedures in alignment with broader program goals.

Qualifications:

• Bachelor's degree in Business, Project Management, Computer Science, Information Technology, or a related field.
• 3-6 years of experience as a Project Manager or in a similar role.
• Project Management Certification (PMP or Agile/Scrum certification) is preferred. 
• Experience managing or supporting a Contact Center.
• Proven experience in project management and familiarity with Agile, Waterfall, and hybrid project management methodologies.
• Strong understanding of CMS policies, regulations, and compliance requirements.
• Can convey complex concepts clearly to diverse audiences.
• Ability to manage multiple priorities and work in a fast-paced environment.
• Strong proficiency with project management tools such as Jira and Confluence.
• Strong analytical and decision-making abilities.
• Strong leadership, team collaboration, and conflict resolution skills.
• Excellent written and verbal communication skills, with the ability to present complex information clearly to a diverse audience.

Preferred Skills:

• Certification in Agile (CSPO, SAFe POPM).
• Familiarity with UX/UI design principles.
• Knowledge of web development technologies such as HTML, CSS, JavaScript, and ServiceNow.
• Knowledge of risk management frameworks and compliance best practices.

Salary Information: 

The salary range for the  Mid-Level Project Manager position is competitive and commensurate with experience, typically between $110,000 to $120,000 annually. We also offer a comprehensive benefits package, including health insurance, retirement plans, and professional development opportunities. 

Equal Employment Opportunity: 

ServBeyond Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Americans with Disabilities Act (ADA) Requirements: 

ServBeyond Solutions is committed to providing reasonable accommodations to individuals with disabilities. If you need an accommodation due to a disability to apply for a position with us, please email us at hr@servbeyond.com. 

The physical demands described below represent those required to perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. The employee is regularly required to talk or hear and frequently use hands or fingers to handle objects, tools, or controls. Occasionally, the employee must stand, walk, sit, and reach with hands and arms and lift or move up to 25 pounds. Specific vision abilities include close vision, distance vision, and the ability to adjust focus, with the noise level in the work environment usually being low to moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. 

Salary : $110,000 - $120,000