Customer Service Assistant

The Customer Service Assistant plays a key role coordinating the loaner car program, radio returns, and Krex claims processing for the Servco Toyota Honolulu service department. This position will also assist Service Consultants with opening repair orders and active deliveries as needed.

Responsibilities :

• Confirm customer appointments and service needs
• Prepare loaner agreement and ensure customer has valid driver's license and insurance documents
• Track loaner vehicle mileage and perform vehicle walk around with customer
• Ensure loaner vehicles are cleaned and fueled. Maintain vehicle fuel log
• Document loaner vehicle damages and follow-up with customer or insurance company for payment of damages
• Prepare daily loaner vehicle report
• Submit radios claims on a timely basis
• Pack and ship returned radios to vendor
• Order replacement radios and arrange for radio installation appointment when new radio arrives
• Prepare and submit Krex claims and monitor status of payment
• Receive and resolve customer complaints and / or route to appropriate individual or service manager for resolution
• Assist Service Consultants with opening report orders and actively delivery as needed
• Provide clerical support to the service management team

Requirements :

At Servco, we're committed to providing valuable mobility solutions to empower people through the freedom of movement and opportunity. From Australia to California, and of course, Hawaii, Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation. For over 100 years, we have been dedicated to superior service, to both our customers and team members. We look forward to helping you create Life : Moments that matter to you.

Interested?

Visit www.servco.com / careers to apply online or email us at careers@servco.com.

Equal Opportunity Employer and Drug-Free Workplace

Pay Range : $16.65 - $20.77 per hour

Salary : $17 - $21