What are the responsibilities and job description for the Member Service Representative/Teller position at Serve Credit Union?
Are you a people person? Do you enjoy variety in your day-to-day responsibilities? Are you eager to learn more about the financial services industry? If so, Serve Credit Union is looking for a Member Service Representative (MSR) to join our growing team. DID WE MENTION NO WEEKENDS?
Key Responsibilities:
This position plays a critical role in handling member deposits, withdrawals, loan payments and other product and service transactions. As a Member Service Representative, you must demonstrate integrity, accuracy, and dependability. In addition, you must deliver a professional, knowledgeable, and exceptional member service through all delivery channels, providing member information by phone and in person on a full range of credit union products and services.
Education and Experience:
- High school diploma or equivalent required.
- Self-Starter.
- Strong math and logic skills.
- Excellent communication skills.
- Problem solver-ability to resolve and assist member questions as they occur.
- Attention to detail.
- Ability to multi-task.
- Familiarity with industry’s rules and regulations.
- The ability to work both independently and in a team environment is required.
- Professional appearance and attitude.
- Ability to work under pressure.
Note: This job description is intended to provide a general overview of the position. Other duties may be assigned as needed.
About Us
Serve Credit Union is a growing $98 million financial cooperative with 2 locations in the Des Moines Metro area. We serve over 5,300 members including Public Safety Professionals, Government Employees, School Employees, and their families in all 99 Iowa counties. We offer a full benefits package and competitive salary.
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- 401(k) matching
- Bereavement leave
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
- Volunteer time off
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Required)
Ability to Commute:
- Urbandale, IA 50322 (Required)
Ability to Relocate:
- Urbandale, IA 50322: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $18