What are the responsibilities and job description for the Receptionist / Patient Support Associate position at Serve the People?
Job Description
Job Description
Description :
The Patient Support Associate (PSA) is responsible for providing administrative and clerical duties for the Health Center. The workflow includes responding to requests for information and assistance from patients and providers, scheduling appointments, verifying information, collecting and recording data, maintaining and updating records and files, and facilitating patient care.
Responsibilities :
- Answers telephones and greeting patients and visitors
- Schedules appointments for new, unregistered and previously registered patients
- Ensures patients have patient information sheet completed; Ensuring appropriate forms are signed and dated
- Verifies patient demographics and insurance / eligibility
- Provides support for accurate billing
- Collects pertinent patient information within Electronic Health Record, eClinical Works
- Disseminates and promotes clinic information, as needed
- Makes patient appointment reminder calls
- Schedules follow-up appointment times and reschedule missed appointments
- Ensures patient’s needs are met regarding directions, parking, wheelchairs, accommodations, language assistance and other services needed
- Handles patient funds as required
- Takes and notes detailed messages
- Follows established procedures in the filing and retrieving of medical records, as necessary
Skills :
Benefits : Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
403B Retirement plan with matching option
Requirements :
EDUCATION & EXPERIENCE REQUIREMENTS :
PREFERRED EXPERIENCE :
