What are the responsibilities and job description for the Full-Time Senior Living Advocate/Hybrid Contact Center Representative position at Serviam Care Network?
At Serviam, we’re transforming the way America cares for seniors, and we need passionate team members to help us make this vision a reality. Our Senior Living Advocate role is an integral part of our Contact Center and often serves as the first point of contact for individuals exploring senior living or 55 active living communities. This position demands empathy, understanding, and a genuine commitment to delivering top-notch support to seniors and their families.
Join us, and you’ll discover a career filled with purpose, connection, and a team who shares your dedication to positively impacting the lives of others. At Serviam, work-life balance, compassion, and community are our core values, and we take pride in every life we touch along the way.
Why You’ll Love Working with Us:
If you’re looking to build a career that allows you to make a meaningful difference, we’d love to hear from you! Apply now to join the Serviam Care Network and become part of a team that values compassion, connection, and positive change every day.
About Serviam Care Network
At Serviam, our purpose is to be in service to the transformation of how America cares for seniors. To do that, we must be a company that holds itself to a higher standard of delivering the best experience imaginable to our clients. From the people on our team to the technology and services we deliver, Serviam is changing what people in the senior care industry believe is possible. That kind of change can only happen with the commitment of people as purpose driven as we are.
Serviam is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Join us, and you’ll discover a career filled with purpose, connection, and a team who shares your dedication to positively impacting the lives of others. At Serviam, work-life balance, compassion, and community are our core values, and we take pride in every life we touch along the way.
Why You’ll Love Working with Us:
- Paid Holidays and a Flexible Time Off Policy
- Access to our Employee Assistance Program
- Generous Referral Program
- Hybrid work model for flexibility
- Competitive salary
- Ongoing opportunities for personal and professional growth
- Modern, open office space with paid company parking
- A team that values and supports you
- Endless treats for those afternoon snack breaks!
- Provide empathetic guidance and support to seniors and their loved ones
- Navigate and manage calls efficiently, providing assistance and solutions tailored to each unique situation
- Accurately document all interactions and services provided
- Collaborate with team members to enhance our level of service and support
- Participate in continuous training to keep skills sharp and aligned with company standards
- Consistently uphold our values of compassion, care, and excellence
- Currently enrolled in or graduated from a college or university program
- Excellent communication and customer service skills with an empathetic approach
- Ability to thrive in a fast-paced environment
- Strong organizational and multitasking skills
- A genuine desire to make a positive impact in the lives of seniors
- Prior experience in customer service is a plus
- Ability to work weekends as needed
If you’re looking to build a career that allows you to make a meaningful difference, we’d love to hear from you! Apply now to join the Serviam Care Network and become part of a team that values compassion, connection, and positive change every day.
About Serviam Care Network
At Serviam, our purpose is to be in service to the transformation of how America cares for seniors. To do that, we must be a company that holds itself to a higher standard of delivering the best experience imaginable to our clients. From the people on our team to the technology and services we deliver, Serviam is changing what people in the senior care industry believe is possible. That kind of change can only happen with the commitment of people as purpose driven as we are.
Serviam is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.