What are the responsibilities and job description for the Housing Navigator position at Service Access & Management, Inc.?
Join our County Programs Team!
Our County Programs Team is committed to leaving everyone served better off by providing a variety of county-funded support and services. Services provided are unique to each location to meet the individualized needs of the community at large.
If you are passionate about your career, enjoy helping people and want the opportunity to make a difference in the lives of individuals within your community, apply now!
Summary of Responsibilities:
The Housing Navigator plays a critical role in providing case management services to individuals and families to support their access to and maintenance of safe, affordable housing. This position works closely with individuals, landlords, and community organizations to ensure individuals served secure and retain stable housing. The Housing Navigator employs a strengths-based approach to overcome barriers to housing stability and connects individuals to necessary resources and services.
Essential Responsibilities:
- Conduct Assessments: Perform comprehensive assessments to identify housing needs, preferences, and barriers.
- Serve as a Point of Contact: Act as the primary contact for individuals after referrals and applications are completed, ensuring a seamless transition into housing services.
- Facilitate Housing Access and Retention: Assist individuals in completing housing applications, navigating rental assistance programs, and securing affordable housing options. Provide ongoing support and advocacy to help individuals maintain their housing, including conflict resolution with landlords.
- Maintain Accurate Records: Ensure all client records and case notes are accurate, up-to-date, and compliant with organizational policies and funding requirements. Report on client progress as needed.
- Coordinate Resources and Referrals: Connect individuals to community resources such as financial assistance, employment support, healthcare services, and emergency housing.
Skills & Competencies:
Organizational Habits
- Kindness & Patience: Demonstrates compassion and patience when interacting with others, both internally and externally.
- Honesty & Integrity: Acts with transparency and builds trust through ethical behavior.
- Empathy: Understands the perspectives of others and responds with care and understanding.
- Provide Resources: Identifies and provides appropriate resources to meet individual and team needs.
- Non-Judgemental Attitude: Treats all individuals with fairness, respect, and without prejudice.
- Active Listening: Listens attentively to others to understand and respond effectively to concerns.
Role-Specific Competencies
- Advocacy: Strong ability to advocate for clients’ needs and connect them to essential resources.
- Problem-Solving: Effective at identifying barriers and creating solutions to achieve housing stability.
- Interpersonal Communication: Excellent communication skills to build rapport with clients, landlords, and community partners.
Education & Experience:
Essential: Associate's degree in human services or related field with at least 2 years experience of working in social services.
Preferred: Bachelor's degree in social work, human services, psychology, or related field.
Employment Requirements:
- Criminal History, Child Abuse Clearances, FBI Fingerprint Clearance.
- Social Security Card, Immigration and Naturalization (I-9), Drug Screening Clearance.
- Valid Driver’s License with acceptable motor vehicle record check, valid automobile insurance
Working Conditions:
- Comfortable working within an open office environment and communicating through virtual technology.
- Travel throughout the coverage area is required.
- Must be able to lift at least 15 pounds.
Disclaimer
All requirements in the position description provided indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job competently. Position descriptions are an overview of the duties, responsibilities, and requirements of the position. Employees may be asked to perform other job-related assignments as requested.
