SITE OPERATIONS SUPERVISOR

Description

About Us:

Minority owned and operated, since 1978 we've been committed to serving our customers, our teams, and our communities through comprehensive and innovative building maintenance services. Unwavering with our impeccable Service standards, we are motivated by technology and innovation, genuinely committed to sustainability, inspired by our family of team members, involved in the communities we serve, and super proud of our industry awards and recognition.
Once again recognized as a Top Workplace for 2023! Come be a part of our Service by Medallion family.

*For Union positions, wages and benefits are in accordance with the respective collective bargaining agreement.

Position Summary:

The Operations Site Supervisor (Night) assists the Operations Manager in overseeing the night operations following Service by Medallion quality standards. This role will assist with the administration of our Safety and Operation programs at a management level to provide efficient janitorial services at each one of our sites. The position will oversee the daily activity of the accounts, assuring that all quality standards are met by making nightly, personal rounds, assuring subordinates respond promptly safely and efficiently to all service requests. The Operations Site Supervisor will ensure adequate staffing levels, supplies and supervision and that the staff is always professional in conduct and appearance. This position is responsible for but not limited to building a relationship with night staff, operational managers, and route supervisors to ensure professional direction of our services to all accounts.

Essential duties include, but are not limited to:

• Customer and client customer service & satisfaction.
• Conducts & manages monthly safety meetings and operational training to the custodial staff.
• Works closely with the Operations Manager and other Supervisors.
• Follows up with customer requests and ensures completion of the daily work orders assigned to the route supervisors by their respective managers.
• Communicates with upper management regarding day & night operations.
• Conducts random site tours with the Operations Manager and other Supervisors.
• Attends operational meetings.
• Manage & administer equipment inventory list & maintains equipment upkeep at each of the sites that SBM services.
• Works closely with Operations Manager and partners with HR to ensure that qualified talent is hired.
• Manage and track the fleet of company vehicles to ensure proper maintenance.
• Assists Lead Night Supervisor with billable or non-billable product ordering.
• Transitions new account start-ups with the District Manager and Lead Night Supervisor.
• Performs all duties necessary to complete special jobs or utility work requested by our accounts.
• Conducts and verifies employees on the job training.
• Schedule safety inspections.
• Provides possible tag work recommendations.
• Responsible for doing inventory and providing suggested orders for consumables supplies.
• Communicates and partners with HR in addressing worker’s comp information.
• Coaches and disciplines employees verbally and in writing following the progressive disciplinary policy.
• Attends audits led by client on as-needed basis (if available).
• Creates audit (QA) deficiencies into service requests and tracks the progress of the service.
• Reviews daily service requests with the Lead Night Supervisor and Operations Manager.
• Tracks and guarantees that all service requests are completed and timely.
• Ensures compliance with Service by Medallion protocol of approved chemical products and their uses.
• Ensures compliance of guidelines for quality service rendered by service workers.
• Documents all employee related issues for processing working with the HR department.
• Performs weekly quality inspections with Lead Night Supervisor and Operations Manager as necessary.
• Works with the Operations Manager to create and quote extra work orders.
• Ensures that the staff is complying with the contract and meeting the scope of work.
• Other related duties as assigned by direct supervisor.

Qualifications

• Possess exceptional customer service skills.
• Exhibit initiative, responsibility, flexibility, and leadership.
• Must be 18 years of age.
• Work well as a team and individually.
• Communicates verbally in an effective, clear, and concise manner.
• Computer skills (MS Work, MS Excel, MS PowerPoint, MS Outlook).
• Clean driving record & Driver’s License.
• Ability to multitask and adjust to changing schedules and priorities; maintain organization in a changing environment and maintain flexible attitude & approach towards assignments.
  
  Job Requirements:
   
• 2-3 years of relevant work experience.
• Bilingual: Spanish/English both verbally and written preferred.
• Must be flexible with schedule when needed.
• Attendance and punctuality are a must in this position as it requires face-to-face interaction.
• Able to meet the physical requirements and essential functions of the role, with or without an accommodation, for example, frequent standing and walking, stooping, bending, kneeling, carrying, or pushing objects, occasional reaching with hands and arms, and occasionally lift and/or move up to 25 pounds.
• Work in varying temperature environments (internal and external parts of the building).
  
  PLEASE NOTE: Due to the cyclical nature of the industry, team members are required to work varying shifts and schedules, including nights, weekends, and holidays, which reflect the Company's operating requirements. This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department. Changes may be made with or without prior notice. Service By Medallion ("the Company") is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Service By Medallion is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Service By Medallion are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Service By Medallion will not tolerate discrimination or harassment based on any of these characteristics.
  
  Positions at certain sites, may be required to show proof of being fully vaccinated against COVID-19 upon commencing employment.

Salary : $75,000 - $85,000