What are the responsibilities and job description for the Telemarketing Representative position at Service Caster Corporation?
Job Title: Telemarketer
Location: Hybrid
Job Type: Telemarketing
Company: Service Caster Corporation
About Us:
Service Caster Corporation is a leading provider of high-quality casters and wheels, serving industries ranging from manufacturing and healthcare to retail and logistics. At Service Caster Corporation, we specialize in providing high-quality casters and wheels for a wide range of industries. With a commitment to exceptional customer service and innovative solutions, we’ve built a reputation as a trusted leader in the market. With a commitment to innovation, durability, and customer satisfaction, we offer an extensive selection of products designed to meet diverse mobility needs. Whether it's for light-duty applications or heavy industrial use, Service Caster Corporation delivers reliable solutions that keep businesses moving efficiently.
Job Description:
We are seeking experienced, enthusiastic, and motivated Telemarketers to join our team. As a Telemarketer, you will be responsible for reaching out to potential customers, promoting our products/services, and closing sales or setting opportunities.
Key Responsibilities:
- Make outbound calls to potential customers using a provided training and supplied Call Lists.
- Introduce and explain our products or services to prospective clients.
- Answer questions, handle objections, provide product information & and nurture relationships to build trust..
- Maintain accurate records of interactions and outcomes in our CRM system.
- Achieve or exceed daily/weekly/monthly sales and appointment-setting targets.
- Follow up with leads and nurture relationships to convert prospects into loyal customers.
- Conduct outbound calls to prospective and existing customers to introduce Service Caster Corporation’s product lines.
- Provide detailed information about our casters and wheels, including benefits and features, tailored to the customer's needs.
- Accurately document all customer interactions and maintain records in our CRM system.
- Collaborate with the sales team to achieve and exceed individual and team sales targets.
- Stay informed about industry trends and product updates to better serve customers.
- Send Prospects Business Cards and email them with company information and follow ups to turn leads into Request for Quote.
- Able to manage time wisely and be highly motivated to achieve Daily, Weekly, Monthly and Annual Sales Goals. Including building and increasing year over year to set standards by the Telemarketing Manager.
Qualifications:
- Excellent verbal communication and interpersonal skills.
- Ability to handle rejection and remain resilient.
- Strong persuasion and negotiation skills.
- Basic computer skills and familiarity with CRM tools (preferred).
- Strong verbal communication skills with the ability to build rapport quickly.
- Comfortable handling objections and overcoming challenges.
- Sales-driven mindset with a proven ability to meet or exceed targets.
- Basic understanding of industrial products or willingness to learn about casters and wheels.
- Experience with telemarketing, sales, or customer service (preferred but not required).
What We Offer:
- Competitive hourly pay wages/bonuses.
- 401k with company match
- 2 weeks paid vacation time
- Flexible work hours and opportunities for remote work.
- Comprehensive training and ongoing support to ensure your success.
- A collaborative and supportive team environment.
- Opportunities for growth and advancement.
- Flexible work schedules to accommodate your needs.
- Comprehensive training to ensure your success.
- A supportive and collaborative team environment.
- Opportunities for career growth within Service Caster Corporation.
How to Apply:
Send your resume and a brief cover letter to lori@servicecaster.com. Include "Telemarketer Application” – “Your Name" in the subject line.
We look forward to hearing from you!
Service Caster Corporation is an equal-opportunity employer and values diversity in the workplace.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Shift:
- Day shift
- Evening shift
- Morning shift
Supplemental Pay:
- Bonus opportunities
- Performance bonus
Work Location: Hybrid remote in Reading, PA 19611
Salary : $45,000