Customer Service Representative

Service Champions is now hiring a Customer Service/ Client Services Representative at our headquarters in Brea. Our Client Services Team has a reputation for delivering 5-star service in a prompt, professional, and courteous manner to ensure concerns are resolved, and client satisfaction and loyalty are achieved. We are looking for a motivated, self-driven professional with a desire to be successful in this fast-paced industry where you can earn additional bonus incentives. This is a full-time position reporting to the Client Services Supervisors. Bilingual Spanish is a plus!

What you’ll be doing:

• Receive a high volume of inbound calls in a fast-paced environment, as well as make outbound calls to existing clients, booking appointments at a high conversion rate.
• Able to quickly identify the client’s request or concern, efficiently provide the most effective solution, and de-escalate any concerns.
• Effectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solution
• Proactively gain and maintain a full understanding of our portfolio of products and services.
• Efficiently enter accurate and detailed records of client interactions and actions taken, while multi-taking client calls minimizing hold times.
• Achieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scripts

What we’re looking for:

• 3-5 years of Call Center experience preferred
• HVAC & Plumbing Industry experience is a plus
• Ability to talk and type accurately; typing speed of at least 45 wpm
• Dedicated to providing superior client service
• Ability to manage multiple priorities within a fast-paced environment
• Strong judgment skills to make sound business decisions
• Proficient in Microsoft Suite Products, experience with SERVICE TITAN a plus
• Bilingual Spanish is a plus
• Consent to a pre-employment background check

Physical Requirements

• Regularly required to sit; use hands to handle or feel and type
• Speaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issues
• Frequently required to reach with hands and arms
• Occasionally required to stand; walk and stoop, kneel, crouch, or crawl
• May lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Service Champions is the largest Heating, Plumbing and Air Conditioning company in Southern California, driven by our 7 Core Values: Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and Accountability. We value our employees and provide a motivating working environment where your efforts are recognized and rewarded!!

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws. Additionally, we will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the California Fair Chance Act and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.