What are the responsibilities and job description for the Creative Manager position at Service Coordination, Inc.?

Job Description

Position Title : Creative Manager

Employment Status : Full-time

Reports to : Head of Design

Agency Division : Marketing

FLSA Status : Exempt

Pay Grade : 6

SCI Summary : SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using the Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model.

Position Summary : Under the direction of the Head of Design, this role will manage design services across the organization in collaboration with the Marcom team. Day-to-day work includes brainstorming, researching, managing requests and creating graphics and assets for campaigns, presentations, and projects, including production and design timelines that support SCI's values and strategic growth.

SCI Team Member Expectations : All SCI team members are expected to : Ensure services provided follow the organization's mission statement, core operating values and policies and procedures. follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity.

Essential Duties :

Designs modern and engaging assets, including presentations, ads, fliers, invitations, brochures, signage, annual reports, and more.
Creates assets for e-newsletters, email blasts, internal intranet, social media, the website, events, and meetings.
Serves as liaison to freelance designers, printers, and other vendors, reporting progress or barriers to progress to the MarCom team.
Builds and maintains photo archive including photo submissions from SCI Team Members and external sources for use in digital and print materials.
Collaborates with the Director of Brand Experience in developing and maintaining SCI-branded templates for Team Members and internal / partners.
Partner with SCI Centers of Excellence on the design and delivery of branded assets including, but not limited to :

People and Culture - recruitment materials for use at colleges and career fairs, recognition campaigns, milestone celebrations, and internal events.

Program Team - storytelling and social media impact stories.

Government Relations Team - information sheets, postcards, and leave-behinds.

Develop assets promoting storytelling and social media features.

Supports work to elevate and refresh the intranet as a tool for Team Member updates, engagement, and a self-service library enabling downloads of creative or Marcom key resources.

Collaborates with the Marcom team on production timelines and regular reporting on project progress and outcomes.

Other duties as assigned, including supporting integrated marketing and communications campaigns, promotions, partnerships, and activation events across the organization.

Supervisory Duties :

This position does not have supervisory duties.

Education Required :

Bachelor's Degree

Experience Required :

5 years of experience in graphic design services, emphasizing digital channels (email, web, social media, presentations, etc.)

Possess a creative lens and strong skill set for editing video, images, design, copy, and web best practice guidelines.

Have a strong understanding of brand development and multichannel marketing concepts.

Excellent listening skills, a team mentality, and a positive outlook.

Must be a coachable and professional with a growth mindset, flexible in leveraging new ideas, novel approaches, and solutions.

Ability to manage a variety of projects in collaboration with a team.

SCI Value Related Competencies :

People Come First (Customer Focus) : Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services.

Building Relationships and Connections : Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders)

Education (Informing Others) : Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to team members. Consistent communicator provides team members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders

Diversity : Values, appreciates and honors the ways in which cultural differences can create value in organizations. Is service oriented : Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of team members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all.

Driving Solutions ( Perseverance) : Pursues all initiatives with energy, drive, and the goal to succeed.

Job-Specific Competencies :

Action Oriented : Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

Balances Stakeholders : Anticipating and balancing the needs of multiple stakeholders

Builds Effective Teams : Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals

Business Insight : Applying knowledge of business and the marketplace to advance the organization's goals

Builds Networks : Effectively building formal and informal relationship networks inside and outside the organization

Collaborates : Building partnerships and working collaboratively with others to meet shared objectives

Communicates Effectively : Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

Cultivates Innovation : Creating new and better ways for the organization to be successful

Ensures Accountability : Holding self and others accountable to meet commitments

Manages Complexity : Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

Plans and Aligns : Planning and prioritizing work to meet commitments aligned with organizational goals

Organizational Savvy : Maneuvering comfortably through complex policy, process, and people-related organizational dynamics

Strategic Mindset : Seeing ahead to future possibilities and translating them into breakthrough strategies

Values Differences : Recognizing the value that different perspectives and cultures bring to an organization

Drives Results : Consistently achieving results, even under tough circumstances

Physical Demands : Generally, presents standard office environment. Must be able to remain in a stationary position >

95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations.

IT Roles must be able to position self to maintain computers and equipment, including under desks and in server room(s). Frequently moves equipment weighing up to 50 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time.

Disclaimer : The recruitment process is approved by Service Coordination Inc.’s (SCI) Recruitment Committee and subject to change based on business needs.

In recognition of the continuing COVID-19 pandemic, SCI and Montcordia are committed to maintaining a safe and healthy workplace. Because of this, SCI is requiring all new hires to be fully vaccinated. New hires will be required to provide proof of vaccination status as part of the on-boarding process. SCI provides reasonable accommodations, absent undue hardship, for medical reasons under ADA and for employees with sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated. You may request reasonable accommodation or other exemption to Sonji Ashford at sashford@sc-inc.org.

SCI and Montcordia are equal opportunity employers and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. SCI and Montcordia are also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn Eckert at kathryn.eckert@sc-inc.org or 410-218-5581.

SCI and Montcordia are committed to fostering a safe and productive workplace for all Team Members and individuals engaged in business with the organization. As such, all positions require the completion and passing of a 9-Panel Drug Screening within 48 hours after accepting an offer of employment. A 9-Panel Drug Screening tests for illegal drugs within the State of Maryland.

SCI and Montcordia do not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

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