What are the responsibilities and job description for the Call Center Representative - Rochester, NH position at Service Credit Union?
FOR A LIMITED TIME, EARN A $750 SIGN-ON BONUS FOR JOINING OUR TEAM *
Service Credit Union is seeking a Contact Center Representative (CCR) where you will provide account-related services to members located throughout the world. The CCR handles all inbound contact with clients, received via phone, chat, e-mail and video channels, related to Member Service inquiries and transactions.
Pay: Starting at $19.00 per hour. Flexible based on experience.
Hours: Full Time, Monday - Friday, 11:30 am to 8:00 pm, Saturday, 9:30 am - 6:00 pm rotating every 3rd weekend.
Benefits Include:
- Great health and dental benefits starting day one!
- PTO, long-term disability, and paid holidays.
- 401k with 8% company contribution after one year of employment.
- Tuition reimbursement.
- Training and career growth opportunities.
The Day to Day:
- Assist members and potential members with telephone, chat and email correspondence fostering a one call resolution environment.
- Answer general inquiry questions about members accounts.
- Quickly identify client needs and match it to a product or service.
- Perform other job-related duties as assigned.
Experience and Qualifications:
- Excellent verbal and written communication skills.
- Outstanding customer service skills.
- Good organizational skills with proven ability to multi-task.
- Ability to recognize and resolve member issues promptly, using courtesy and tact.
- Customer service, retail or call center experience preferred but not required.
- High school diploma or equivalent required.
If you are interested in applying your customer service skills to further your career, and you enjoy working in a collaborative, fun environment where success is rewarded, Service Credit Union is the place!
Join us today!
At Service Credit Union we celebrate our employees’ diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our member’s needs with the same respect, empathy, and kindness we give each other.
Equal Opportunity Employer
*Sign-on bonus of $750 will be paid in two installments:
$300 paid after 90 days of employment
$450 paid after 180 days of employment
Job Type: Full-time
Pay: $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- Day shift
Supplemental Pay:
- Signing bonus
Work Location: In person
Salary : $19
