What are the responsibilities and job description for the Card Services Specialist position at Service Credit Union?
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Service Credit Union is seeking a Card Services Specialist where you will serve to aid members involving online banking service and card related issues.
Pay: Starting at $21.00 per hour. Flexible based on experience.
Location: Portsmouth. Hours: 9:30 - 6:00pm EST. Position eligible for Hybrid schedule, three days on-site.
Benefits Include:
Equal Opportunity Employer
We're committed to bringing passion and customer focus to the business.
Service Credit Union is seeking a Card Services Specialist where you will serve to aid members involving online banking service and card related issues.
Pay: Starting at $21.00 per hour. Flexible based on experience.
Location: Portsmouth. Hours: 9:30 - 6:00pm EST. Position eligible for Hybrid schedule, three days on-site.
Benefits Include:
- Great health and dental benefits starting day one!
- PTO, long-term disability, and paid holidays.
- 401k with 8% company contribution after one year of employment.
- Paid leave policy after 12 consecutive months of employment.
- Free confidential mental health support program with Talkspace
- Free identify theft protection through IdentityForce
- Tuition reimbursement.
- Training and career growth opportunities.
- Manage calls and emails from members, credit union staff and card processors related to card service issues.
- Assist members with online banking questions and issues.
- Review and process travel notifications and exemptions for members.
- Communicate with Shoreline regarding card orders.
- Process all expedited card order requests.
- Research entries on VISA/ATM exception reports and post subsequent transactions to member accounts when applicable.
- Review and correct errors noted in the debit/credit card order exception file.
- Perform other job-related duties as assigned.
- Prior digital banking and card service experience required.
- Analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Attention to detail.
- Proficient knowledge of Microsoft products.
- Good organizational skills with proven ability to multi-task.
- Ability to recognize and resolve issues promptly, using courtesy and tact.
- High school diploma or equivalent required.
Equal Opportunity Employer
Salary : $21
