Fraud Investigative Analyst - Rochester NH

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Service Credit Union is seeking a Fraud Investigative Analyst where you will be assisting with investigations, analyzing and working alerts in Verafin, performing research, and completing other fraud-related tasks to keep the department functioning. The Investigative Analysts will also be assigned to a phone hunt group and will need to manage and respond to those calls into the department. This position will also be trained to review and investigate plastic card disputes relating to fraudulent card transactions

Pay: Starting at $21.00 per hour. Hybrid schedule available (3 days on-site)

Hours: Full time, Monday Friday, 8:30 5:00

Benefits Include:

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with Talkspace
• Free identify theft protection through IdentityForce.
• Tuition reimbursement.
• Training and career growth opportunities.
  
  

The Day to Day:

• Manage calls and emails from credit union staff and members in relation to fraud. Manage all incoming calls to the Fraud Investigative Analyst hunt group, assisting callers and transferring to other Fraud units as required.
• Review and process account number and MICR number changes on compromised accounts and assist with coding and restricting accounts, as needed.
• Review, index and track resolved Identity Theft Red Flag Worksheets. Review and resolve failed ID Theft Red flags daily.
• Perform daily OnBase scanning (document preparation, scanning and indexing).
• Perform all daily steps needed related to the review of the return check log.
• Perform transactions in DNA for all Fraud Department staff, as needed.
• Analyze and respond to flagged as potentially fraudulent XA (membership) applications. Assist in the research and preparation of law enforcement requests and reports, including obtaining, printing, copying documents (check copies, loan documents, video, etc.). Perform subpoena research and respond to other agency requests, meeting required response deadlines.
• Perform other duties as required.
  
  

Experience and Qualifications:

• Demonstrate working knowledge of all systems used by both front line and back-office staff. (DNA, LoansPQ, OnBase, Digital Insight and eFunds)
• Excellent report writing skills.
• Previous in a branch or Contact Center environment experience desired.
• Excellent verbal and written communication skills.
• Possess good attention to detail.
• Proficient knowledge of Microsoft products.
• High school diploma or equivalent required.
  
  

At Service Credit Union we celebrate our employees' diverse backgrounds, ethnicities, gender identities, spiritual practices, abilities, and all the other traits that make us individuals. We follow the adage of treating others how we want to be treated while striving for understanding. Together, we create a unique credit union capable of serving our members needs with the same respect, empathy, and kindness we give each other.

Equal Opportunity Employer