What are the responsibilities and job description for the Call Center Representative, SEIU Pension Fund position at Service Employee Intl. Union?
Call Center Representative, SEIU Pension Fund Job Category : Local UnionRequisition Number : CALLC003087Posted : May 29, 2024Job Type : Full-TimeLocations DC Virtual office Not HQ1800 Massachusetts AveWashington, DC 20035, USAJob Title : Call Center Representative Grade : TS-4Purpose : This position is responsible for acting as a liaison for the SEIU Benefit Funds between participants, beneficiaries, trustees, employers, and other parties providing service that reflects respect, efficiency, and courtesy. The Benefit Funds administer multiple benefit funds in a fast-paced environment.Primary Responsibilities : Handle incoming telephone calls and / or direct to other Benefit Fund staff as necessary acting as liaison between participants and beneficiaries and other Benefit Fund departments to ensure callers are serviced with respect, efficiency, and courtesy.Consult, research, resolve, and respond verbally and / or in writing to participants, beneficiaries, trustees, employers, etc. regarding various issues.Assist in clerical functions of SEIU Benefit Funds.Monitor and maintain benefit application data.Provide information to benefit applicants critical to Benefit Funds processing benefit applications in a timely manner.Process and maintain participant and beneficiary census and payment data.Provide written and verbal translation services (Spanish) as assigned.Perform other duties as required to support the mission of the department and the SEIU Benefit Funds.Direction and Decision Making : This position reports to the Call Center Manager.Education and Experience : Associates degree from an accredited college or university with coursework including business administration or other related coursework and one (1) year of experience in a call center or customer service environment.Equivalency : High school or GED and three (3) years of experience in a call center or customer service environment.Or, a combination of education and experience that would provide for the following knowledge, skills, and abilities : Ability to communicate effectively, both orally and in writing in a bi-lingual environment.Ability to think critically and produce sound, logical conclusions.Ability to perform data entry functions.Ability to work efficiently and effectively in a demanding environment.Ability to handle sensitive situations in a calm, respectful manner.Ability to multitask using oral, visual, and tactile senses.Ability to handle multiple projects, meet established deadlines, and adapt to an ever-changing environment for the purpose of accomplishing results.Ability to organize work / tasks to provide for systematic and efficient processes.Ability to produce work accurately and thoroughly.Ability to maintain a flexible attitude and approach toward assignments while actively participating and supporting a team environment.Proficient in the use of personal computers using accounting, database, and spreadsheet software or other SEIU Benefit Funds software, including Microsoft Office Suite, in the performance of record keeping.Test Certifications : Excel (Basic); Word (Intermediate)Physical Requirements : Work is generally performed in an office setting. Overtime required as necessary.#J-18808-Ljbffr
