What are the responsibilities and job description for the Growth Strategy Specialist position at Service Experts Heating & Air Conditioning?
Position Summary
The Growth Strategy Specialist is responsible for supporting the Director of Growth Strategy in the development and implementation of projects as well as driving process improvements related to existing growth initiatives and operations. They will participate in cross-functional work across Marketing, Sales, Operations, Finance, Risk, Data Strategy, and Legal.
Your efforts and support will have a direct and immediate impact on the company’s success. This is a great opportunity for a passionate, customer-centric, data-driven, field-focused, forward-thinking professional looking to join a growing organization positioned to be the premier provider of essential home services financial products in North America. A desire to learn, lead and win is a must.
Key Responsibilities
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
The Growth Strategy Specialist is responsible for supporting the Director of Growth Strategy in the development and implementation of projects as well as driving process improvements related to existing growth initiatives and operations. They will participate in cross-functional work across Marketing, Sales, Operations, Finance, Risk, Data Strategy, and Legal.
Your efforts and support will have a direct and immediate impact on the company’s success. This is a great opportunity for a passionate, customer-centric, data-driven, field-focused, forward-thinking professional looking to join a growing organization positioned to be the premier provider of essential home services financial products in North America. A desire to learn, lead and win is a must.
Key Responsibilities
- Support the Director of Growth Strategy in the development of a forward-looking initiative road map including program development, program enhancements, and business case development
- Work with stakeholders and business owners to identify opportunities
- Identifying and prioritizing growth opportunities and initiatives.
- Preparing reports and presentations to communicate opportunities and program performance
- Preform ongoing business results monitoring and reporting (Weekly/Monthly)
- Analyzing customer insights, industry trends, and various reporting to understand market needs and competitor activities
- Perform quality control and testing of process and program changes / enhancements
- Develop insight driven short-term action plans, to ensure program growth and success
- Support program updates and launches
- Support incentive programs while working with various departments
- Cultivate and manage cross-functional relationships with various parts of the business
- Communicating growth strategies, goals, and program details to the field and leaders
- Develop a strong understanding of customer & conduct ongoing activities that promote the improvement of the Customer Experience i.e. policy and procedural changes, escalation management
- Bachelor’s degree in a business-related field such as Business Administration / Management or relevant field
- 2 years in growth, product, marketing, operations, or related business experience
- Excellent organizational skills
- Ability to adapt and pivot when new found information warrants a change in strategy or approach
- Comfortable presenting to various levels of leadership
- Strong experience using software programs to analyze data and visually present findings (i.e. excel, tableau)
- Strong project management skills
- Previous experience in business process outlines
- Experience in home services sector is an asset
- Ability to track, measure and present results of implemented program changes
- Ability to process map, troubleshoot processes, and design new business processes
- Exceptional verbal & written communication and presentation skills to multiple audience types
- Comfortable sifting through large amounts of data to report on findings and uncover insights
- Demonstrated ability to collaborate with diverse cross-functional teams to achieve results
- Intellectually curious with a strong desire to solve complex problems
Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.
- Competitive Pay, including incentive opportunities for many positions
- Paid Time Off and Company Holiday Pay
- Medical /Dental /Vision Insurance programs
- 401(k) Retirement Savings Plan with company matching contributions
- Life Insurance, for you and options you can elect for your family
- Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work
- Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs
- World Class Training opportunities through our Experts University
- Career Development opportunities
