What are the responsibilities and job description for the Desktop Support EUC L1 position at Service Global, Inc?
Job Description :
- As 1st and 2nd level support, first point of contact for user problems with hardware and software, including printer support (on site / remote / by phone).
- Support the installation, configuration and administration of client hardware and software and operating systems
- Provide support for activities that can be planned, such as network configuration, updates, and rollouts
- Support users with the installation and configuration of smartphones
- System documentation / FAQ and Knowledge Base
- Registration of service requests
- Documentation of inquiries and faults in a ticket system
- User management
- Patch management (MS operating systems, antivirus, etc.)
- Basic Microsoft server activities complete your profile
Mandatory Skills
first point of contact for user problems with hardware and software, including printer support (on site / remote / by phone). Support the installation, configuration and administration of client hardware and software and operating systems
