What are the responsibilities and job description for the Desktop Support L1 position at Service Global, Inc?
Responsibilities :
- Image and install software on Windows, and Apple laptops and desktops, including IMAC (installations, moves, additions, and changes), and Remote support
- Troubleshoot post deployment issues on multiple computer platforms : Windows, Macintosh and mobile devices.
- Printer break-fix and installation
- Disposal, redeployment and Asset reclaim
- Shipping coordination
- Data Backup and Data Recovery coordination
- Hardware Refresh
- Warranty and Out-of-warranty repair and replacement
- Depot Services
- Walk Up Support
- Spare parts management
- Good Knowledge / handon on supporting VDI 1 st level Troubleshooting
- Executive (VIP) Support
- Audio and Video support, including Health Checks
- Inventory and Asset Management-Depot Operations
- Coordinate with external vendors for dispatch support
- Identify and resolve hardware and software application conflicts
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Collaborate with cross functional teams to properly onboard incoming new hires
- Ensure that hardware is properly assigned and updated into our management system
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
- Work with external Suppliers to schedule repairs for damaged / malfunctioning hardware
- Ensure that resolutions are consistent with company standards and policies
Requirements / Qualifications :
Mandatory Skills
Desktop Skills
