What are the responsibilities and job description for the Network Support Engineer (L1, Site Lead) position at Service Global?
Job Description :
Maintains the computing environment by identifying network requirements, installing upgrades, and monitoring network performance.
Job Responsibilities :
- Break-fix :
1. Visually inspecting devices to assess equipment status
2. Rebooting routers, servers, storage devices or other equipment
3. Providing loop-back cables in order to test circuits remotely
4. Re-seating or replacing components or cables
5. Removing Alternating Current ("AC") or Direct Current ("DC") power from equipment
6. Cleaning equipment or connectors
7. Connecting a client-provided test set or test router to equipment
8. Swapping removable storage media
9. Installing or replacing modular equipment components
10. Dispatching equipment for repair
11. Cleaning fibers
12. Taking light levels
13. Installing loop backs
14. Providing planned maintenance or circuit migration support
15. Installing Small Form Factor Pluggable (each an "SFP") or Gigabit Interface Converters (each a "GBIC")
16. Troubleshooting hardware problems on any device
17. Racking and de-racking of any device installed
18. Labeling / inventory equipment plus digital picture and serial number recording
19. Tape backup : cassette exchange and storage in strongbox
20. Power cycling a router, server, switch and soft-booting a server
21. Follow Data Eradication process
Provisioning :
1. Install cables or optics for new circuits
2. Re-connect, disconnect / replace existing circuits
3. Testing of cables and optics
Deployment : 1. Physical Cabling
2. Cable Management
3. Northbound Cabling (Fiber / Copper / Power)
4. Rack / Stack / Jack
5. Installation Support (PDU, Network Switches, etc.)
6. E-Waste and other clean-up activities
Job Requirements :
Mandatory Skills
Network Support Technician
