What are the responsibilities and job description for the Operations Program Manager (OPM) position at Service Global?
Job Responsibilities : Build a strong relationship with customer and other stakeholdersBest practices, work instructions, processes, tools, & ensuring high quality and timely deliveries.Project performance assessment, audits, deployment / implementation projectsStrong analytical skills and coordination with cross-functional teams.Project forecast, Planning, and effectively managing project team for a successful project delivery with the highest customer satisfactionManage a large team to provide single point ownership for the service delivery in the areas of infrastructure delivery management Services.People, performance, & vendor management.Project Management & Technical Experience : Experience in solution design and implementation in Infrastructure and Networking domains.Provide Project / Delivery Management services for Network deployments, includingResource planning.Task allocation and planning.Regular project tracking and updates.Manage project schedules, identifying risks and clearly communicating them to project stakeholders.Study Infrastructure deployment procedures and discuss with TPMs / PgM / Planners.Report project analysis using dashboards, reports, and decks.Prepare and update documents like SOP, MOP, Swim line Process diagram etc.Asset management.Forward and reverse logistics (RMA / Returns).Enterprise infrastructure project planning, release management and help desk.Vendor compliance management & program governance via KPI metrics.Strategy and synergy - identify the right resource & new delivery methodology.Adhere to ITIL standards and establish & implement effective programs and processes.Qualification8-10 Years of IT Infra Project / Delivery management / coordination experience.Good knowledge / work experience in IT Network infra deployment (Router, Switches, firewall, wireless etc.)Good in Communication, presentation, interpersonal skills and Stakeholder engagement.ITIL, PMP, Six Sigma certification will be preferred.Bachelors in information technology or equivalent.Cloud technology, CCNA, JNCIA certification or equivalent will be preferred.Mandatory SkillsIT Infra Project / Delivery management / coordination experience.Job Number JO-2412-32631Job Function OperationsExperience8 - 10 yearsWork Type OnsiteEmployment TypeFull TimeSalaryCompetitive
