What are the responsibilities and job description for the Support Engineer position at Service Global?
Job Responsibilities Include
Break-fix :
- Visually inspecting devices to assess equipment status
- Rebooting routers, servers, storage devices or other equipment
- Providing loop-back cables in order to test circuits remotely
- Re-seating or replacing components or cables
- Removing Alternating Current ("AC") or Direct Current ("DC") power from equipment
- Cleaning equipment or connectors
- Connecting a client-provided test set or test router to equipment
- Swapping removable storage media
- Installing or replace modular equipment components
- Dispatching equipment for repair
- Cleaning fibers
- Taking light levels
- Installing loop backs
- Providing planned maintenance or circuit migration support
- Installing Small Form Factor Pluggables (each an "SFP") or Gigabit Interface Converters (each a "GBIC")
- Troubleshooting hardware problems on any device
- Racking and de-racking of any device installed
- Labeling / inventory equipment plus digital picture and serial number recording
- Tape backup : cassette exchange and storage in strongbox
- Power cycling a router, server, switch and soft-booting a server
- Follow Data Eradication process
Provisioning :
Deployment :
Job Requirements :
Mandatory Skills
