What are the responsibilities and job description for the Technical Account Manager position at Service Global?
Experience Level : Mid-level (5 years)
Role Overview :
We are seeking a dynamic and experienced Technical Account Manager to manage and grow relationships with some of our key customers. The ideal candidate will have a background in data center or network field services and demonstrate proficiency in managing the full lifecycle of customer engagements, including bids, proposals, and solutions.
Key Responsibilities :
- Serve as the primary point of contact for assigned customer accounts, ensuring a positive and productive relationship.
- Manage bid processes, including crafting and delivering competitive proposals.
- Understand customer needs and develop tailored solutions that align with our field service offerings.
- Act as a liaison between the customer and internal teams to ensure seamless service delivery.
- Monitor and improve customer satisfaction and service quality metrics.
- Provide expertise in field service domain experience to bridge gaps between technical and non-technical stakeholders.
- Identify opportunities for upselling and expanding customer engagement.
Qualifications :
Mandatory Skills
Strong background in data center or network field services.
