Insights Manager

Insights Manager

We are looking to add an organized, detail-oriented, analytical Insights Manager to our Client organization team. This role is a critical member of the team that interacts with a team of Researchers to cull data and develop insights which clients can action on to drive business results. You will have the lead role presenting and delivering presentations. As well as partnering with product to influence how we extend insights through our tech platform.

Why work at SMG?
SMG is a leading experience management (XM) provider, serving restaurants, retailers, and other multi-location consumer businesses by changing how brands act on customer employee insights. With a rich 30-year history, SMG is uniquely pairing an enterprise software platform with professional services to help brands generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. And with our 2024 acquisition of Bulbshare, we also help the world’s leading organizations grow through real-time customer collaboration by building mobile-first customer communities in over 30 markets worldwide, enabling clients to collaborate with consumers quickly and effectively for insights, ideation, and advocacy.

We offer our talent -

• Work hard, have fun environment - We work hard to deliver a fulfilling, exciting workplace environment for each SMG employee. Our teams are composed of smart, talented, curious people who love a good challenge. 
• Values driven culture where we connect, collaborate & co-create.
• Remote first company (fully remote)
• Unlimited PTO   
• Tech provided
• Company sick pay

Diverse, experienced, friendly team which will welcome you, support you and challenge you. We are proud to be an equal opportunity employer. We celebrate diversity and create an inclusive work environment in which all our colleagues experience belonging, have their unique needs respected and met, have equal access to opportunities and resources, and feel fully engaged to contribute to the company’s success.

As an Insights Manager at SMG, this is what you will do:

• You’ll have the opportunity to build great client relationships, gain research and consulting skills, and make a real impact on the customer experience for big-name brands around the world.
• Curates and presents cross-client insights, industry trends and thought leadership.
• Collaborates on development of new approaches to action-based insight for the assigned industry vertically.
• Integrates external data for multi-source analysis and insights.
• Completes follow up requests from client insights presentations.
• Evaluates Program health, data integrity, terming analysis.
• Ensures SMG is continuing to be forward thinking on insights deliverables Coordinate with researchers to run data analytics which answer client business questions.
• Communicate daily with internal and external stakeholders.
• Assist with answering client questions and providing solutions insights)
• Collaborate and interact with clients over Zoom and via email.
• Assist in the creation of client presentations.

You are a perfect match for the role if you have:

• At least 3-5 years of relevant work experience
• Bachelor’s degree
• Intermediate to advanced proficiency in Microsoft Office (Excel PowerPoint)
• Excellent verbal and written communication skills
• Extreme attention to detail
• Organized flexible work style.
• Strong multi-tasking and creative problem-solving skills
• Ability to travel 10–15% of the time.
• Experience with a consulting firm, market research company, or other service-based organization is a definite plus.

About SMG:  
To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com. 

 

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