Parts Representative

Join the Service Motor Company Team – Make our Family your Home! 

Are you in search of a fulfilling career where your dedication and hard work are not only recognized but also rewarded? Look no further, because at Service Motor Company, we pride ourselves on being an exceptional place to work, and we're inviting you to be a part of our dynamic team. 

Why Service Motor Company? 

At Service Motor Company, we understand that a thriving workforce is the cornerstone of our success. Here's why you'll love working with us: 

1. First Shift Hours: We offer stable and predictable 1st shift hours, allowing you to maintain a healthy work-life balance.
2. Supportive and Appreciative Environment: We foster a workplace culture that values and appreciates every team member. Your hard work and dedication will never go unnoticed.
3. Career Advancement Opportunities: We believe in nurturing talent from within. Whether you're looking to move up the career ladder or explore new horizons, we offer a range of opportunities to help you achieve your professional goals.
4. Comprehensive Benefits Package:

• Health Insurance 
• Dental Insurance 
• Vision Insurance 
• Voluntary Life Insurance 
• Short-Term & Long-Term Disability 
• 401k Retirement Fund with company match 

1. Work-Life Balance: We understand the importance of personal time. That's why we offer:

• Paid Time Off Day 1 
• Paid Holidays 
• Paid Sick Days 

1. Employee Perks: Enjoy additional benefits like employee discounts and our Profit Sharing Plan, which allows you to share in the success you help create.

At Service Motor Company, we're not just a workplace; we're a family. Join us, and you'll become part of a team that is dedicated to your growth, well-being, and overall job satisfaction. 

If you're ready to embark on a rewarding career journey with us, we encourage you to apply today and take the first step towards a brighter future at Service Motor Company. Your future success starts here! 

Summary:  
Responsible for assisting customers with their parts needs; as well as assisting with parts inventory. 
 

Education and/or Experience Desired: 

• Experience in an Agricultural or Construction type setting is strongly preferred 
• 1-3 years’ experience in a customer service-related position 
• Associate degree in business 
   

Qualifications:  
To perform this job successfully, an individual must be able to perform each skill correctly. Reasonable accommodations may be made to enable individuals to perform the essential functions. 

• Vision with or without the help of eyewear. 
• Sense of hearing is required due to the high amount of phone and personal contact with customers. 
• Excellent Organizational skills. 
• Excellent computer skills (and ability to learn new computer programs). 
• Excellent written, numerical, and oral skills. 
• Excellent problem-solving skills. 
• Excellent Communication skills. 
• Excellent as well as professional customer service skills. 
• Ability to work in a fast-paced parts department and multi-task. 
• Ability to suggestively sell. 
• Must be motivated and enthusiastic. 
• Time management skills. 

Essential Duties and Responsibilities:  
Duties may be modified, or additional duties assigned. 

• Promptly and respectfully assist with customer needs (both in person and on the telephone) in finding the correct replacement/new parts for units while promoting Parts Department objectives. 
• Replenish stock items. 
• Arrange, and organize stock parts. 
• Correctly pulling/working with necessary parts for customers by verifying quantity, part number, and bin location. 
• Assist with ordering parts when needed. 
• Assist other stores with parts when needed. 
• Maintain and enhance display area throughout the store; replenish/stock shelves. 
• Pricing of display products/parts on shelves. 
• Back-up Shipping/Receiving of goods and parts; distribute received parts to the appropriate area within the store. 
• Follow up on back orders and track part shipments. 
• Assists parts personnel in stocking parts bins. 
• File and track all claims with vendors on a daily basis. 
• Clean and organize parts displays and bins. 
• Follow the cleaning schedule for the department. 
• Participate in annual parts inventory audit. 
• Actively return all parts to the vendor in a timely manner. 
• Sales of parts to achieve annual sales goals. 
• Record lost sales. 

Core Competencies:

All Service Motor Company employees are expected to have a friendly, positive attitude, a sense of urgency, and the ability to multi-task and solve problems. The following core competencies and qualifications are required for this position. 

• Supports and models the Service Motor Company stated Mission, Vision, and Values and the Behaviors for Success. 
• Customer focus: A commitment to understanding and meeting the needs of customers (internal & external), delivering high-quality service and/or products, and maintaining positive relationships. 
• Technical skills: Proficiency in specific tools, technologies, or software relevant to the role, with ability to troubleshoot mechanical issues and collaborate with others.  
• Communication: Effective communication skills, both verbal and written, are crucial for conveying ideas, collaborating with colleagues, and interacting with clients or customers. 
• Teamwork: The capacity to work collaboratively with others, contribute to group efforts, and foster a positive team environment. 
• Time management: Effective organizational skills and the ability to prioritize tasks, manage deadlines, and efficiently allocate resources. 
• Culture: Culture is an important piece to being a Service Motor Company team member, a proper fit and feel is crucial to the success of the company and employees. Because culture shapes the external perception of an organization, and a strong organizational culture sets a company apart from its competitors. 
• Learning skills:? Effective learning skills and demonstrates propensity to adapt to changing circumstances and environment.? Keep skills current and have the curiosity to develop new skills.?  

Physical Requirements:

This role requires frequent use of hands and fingers to handle tools, controls, and objects while sitting. Additionally, it involves standing, walking, reaching with hands and arms, and occasionally lifting objects weighing up to 50 pounds. These physical demands are standard for effectively carrying out the essential functions of this job. Reasonable accommodations can be made for individuals with disabilities to meet these essential functions. 

Work Environment:

You'll work in a service setting that involves handling diesel engines, enduring loud noises, and adapting to frequent temperature changes. Standard equipment such as wrenches, diagnostic tools, straps. lifts, and workbenches will be regularly utilized. Your role will also entail collaborating with colleagues in a vibrant industrial production environment. 

Other Responsibilities: 

The above description outlines the primary functions of the position and does not cover all potential work requirements. Duties, responsibilities, and tasks may change with or without notice.