General Manager

About the Role: LSP is seeking a General Manager to join one of our growing companies in the Chicagoland area. As the General Manager, you will be responsible for overseeing all aspects of a premier residential home services company, ensuring operational excellence, profitability, and customer satisfaction. You will provide strategic guidance, foster a positive and high-performing work environment, and lead a team of dedicated professionals. You will provide strategic guidance, foster a positive and high-performing work environment, and lead a team of dedicated professionals. This is an exciting opportunity for a results-oriented leader to make a significant impact and contribute to the continued success of our organization.

About Us: When you choose to live and work in the community you grew up in, you simply care more. We’re the Carpenters, and we’ve been proudly serving homes and businesses in Northern Illinois for almost 60 years. Service Now Home Services is locally owned and operated. It was founded by our grandfather, Walter Carpenter, in 1965, and to this day, we continue to adhere to the same principles that established him as a local leader in HVAC, plumbing, sewer, and electrical services. We’re proud to employ only the best tradesmen in the area. When you call Service Now, you can always be certain we have a certified, experienced HVAC technician, plumber, or electrician who is ready to help. We service the Northern Illinois area including Kane County, DeKalb County, DuPage County, and Ogle Counties.

Key Responsibilities:

• Develop and implement strategic plans to drive business growth, expand market share, and achieve financial objectives.
• Collaborate with key stakeholders to set organizational goals and objectives, ensuring alignment with the company's vision and mission.
• Oversee all operational functions, including service delivery, customer satisfaction, employee performance, and resource management.
• Foster a culture of continuous improvement, driving operational efficiency and effectiveness throughout the organization.
• Lead, mentor, and inspire a team of managers and employees, fostering a positive and collaborative work environment.
• Identify talent needs, participate in the recruitment and selection process, and support the professional development of employees.
• Champion a customer-centric approach throughout the organization, ensuring exceptional service delivery and customer satisfaction.
• Ensure compliance with all relevant regulations, industry standards, and safety protocols.

Qualifications:

• 5 years Proven experience in a leadership role, preferably within the home service industry or a related field.
• Strong business acumen, with a track record of driving growth and profitability.
• Exceptional leadership and team-building skills, with the ability to motivate and inspire others.
• Excellent strategic thinking and problem-solving abilities.
• Strong financial management skills, including budgeting and financial analysis.
• Outstanding communication and interpersonal skills, with the ability to build relationships with employees, customers, and stakeholders.
• Demonstrated ability to make sound decisions under pressure and navigate complex situations.
• Knowledge of the home service industry and related regulatory requirements.
• Proficiency in using technology and software systems to drive operational efficiencies.
• Knowledge of ServiceTitan is a plus

Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance Pay directly tied to results – Get what you deserve
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors
• We invest in your future – leadership training that directly results into bigger career opportunities
• Learn on the job – continuous education stipends available

Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.