Property Maintenance Dispatch Coordinator

Service Point Solution is a leading property maintenance company servicing one of the biggest property management companies in Utah. We have an exceptional reputation for service and expertise. We are seeking a highly organized Dispatch/Scheduling Coordinator to join our team.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

· Effectively communicate by text and phone with tenants to schedule repairs

· Schedule jobs for maintenance technicians

· Audit jobs for missing info

· Dispatch techs properly with constant communication

· Monitor job progress, and communicate updates effectively

· Maintain positive and encouraging relations with techs and tenants

· Keep maintenance system up to date (AppFolio & Service Fusion)

· Provide excellent customer service

· Effectively communicate timely and accurate information to maintenance techs

· Effective in busy, multi-tasking and stressful situations

· Assist with in-house billing, maintaining KPIs, and keeping jobs updated

· Able to effectively communicate in English, in both written and verbal forms

MINIMUM QUALIFICATIONS:

· High school diploma or equivalent

· Two (2) years’ experience in dispatching/logistics

· Two (2) years’ direct customer service experience

· Excellent verbal and written communication skills

· Experience in scheduling/managing multiple priorities

· Proficient in MS Office, and able to learn and adapt to new software

· Previous experience in an office/administration setting

· Able to effectively communicate in English, in both written and verbal forms

· Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail

· Ability to work under pressure

· Basic knowledge of computer software including Outlook, MS Word, Excel, and scheduling software as well as office equipment, i.e. telephone, copier

SKILLS

· Ability to problem-solve and prioritize

· Efficient multitasker

· Detail oriented

· Outstanding communication and interpersonal skills

· Excellent time management skills and the ability to prioritize work

· High level of professionalism

· Good written and verbal communication skills

· Excellent customer services skills

Service Point Solution is an equal opportunity employer and welcomes candidates from diverse backgrounds. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person

Salary : $18 - $22