What are the responsibilities and job description for the Human Resources - Program Support Specialist position at Service Pros Installation Group, Inc?
Description
About Us:
Service Pros Installation Group is a family-owned business, headquartered in Charlotte, NC; committed to utilizing our resources to positively impact those we serve, putting the needs of our coworkers and customers ahead of our own. Service Pros Installation Group works as an exclusive flooring installation provider for Lowe’s Home Improvement. We have workrooms across the Southeast, Northeast, and Midwest.
Our Mission
We provide exceptional customer experiences through our passion for serving others.
Our Vision
We strive to improve the lives of our employees, customers, and contractors in the communities we serve every day.
Our Values
Stewardship
People
Integrity
Growth
Role Description:
Program Support Specialist will be responsible for primarily providing administrative support to the Human Resources Manager in a well-organized and timely manner. This role will include compiling reports, creating presentations, researching, and gathering information, coordinating calendars, making travel arrangements, and organizing meetings.
1. Assist with developing and updating PowerPoint presentations, Excel spreadsheets and other documents as needed.
2. Coordinate and manage calendar appointments to ensure availability of the Senior Leadership Team.
3. Plan and set up special events, special training, and quarterly meetings. Duties include confirming participant availability, finalizing agenda, arranging the travel, venue, meals, and accommodations.
4. Preparing reports, handouts and materials.
5. Order, maintain inventory and mail Service Pros Installation Group swag. Prepare and mail new hire onboarding packages, anniversary gift, replenishment of shirts, and vendor gifts.
6. Manage and coordinate the Employee Rewards and Recognition programs (LTR, GPM Trophy, Workroom Monthly recognition).
7. Develop quarterly reports used to set goals, establish metrics, and review achievements for the Senior Leadership Team.
8. Coordinate recognition for Lowe’s Associates and Lowe’s stores.
9. Perform filing and updating of records. Run background checks and update records for compliance.
Requirements
· Prefer Bachelor’s degree in Business Administration or a related field (associate’s degree as a minimum)
· At least 2 years of directly relevant administrative experience.
· At least an intermediate level of expertise in the use of Microsoft Office SUITE (Word, PowerPoint, Outlook, and Excel)
· High level of interpersonal skills to manage sensitive situations and maintain confidential information.
· Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices.
· Expertise with keeping stakeholders informed of schedule changes and answering queries.
· Hands-on experience coordinating multiple events in a corporate setting.
· Outstanding abilities to communicate in person, in writing and over the phone.
· Ability to work independently and as part of a team.
· Ability to thrive in a fast-paced environment.
Strong attention to detail, ability to meet deadlines, and cope with multiple tasks or projects simultaneously
