Area Installation Specialist

Area Installation Specialist – Job Overview

Service Pros Installation Group is hiring a motivated Area Installation Specialist to lead installer recruitment, training, and performance management in a designated region. In this role, you will be responsible for hiring and developing skilled flooring installers, ensuring top-quality service, and maintaining strong partnerships with Lowe’s Home Improvement. You will also play a key role in driving data-driven decisions to optimize performance and meet customer satisfaction goals.

Employment Type: Full-time, Salaried, Exempt
Travel Requirement: Up to 75% travel (Road Warrior)

Why Join Service Pros Installation Group?

At Service Pros Installation Group, we are committed to investing in our employees and fostering long-term career growth. When you join our team, you’ll benefit from:

• Career Development: We provide ongoing training and advancement opportunities to help you grow within the company.
• Supportive Work Culture: Our collaborative environment encourages teamwork, respect, and recognition.
• Job Stability and Growth: As a trusted flooring installation provider for Lowe’s, we offer stable employment and expansion opportunities.
• Meaningful Impact: Play a vital role in helping homeowners and businesses achieve high-quality flooring solutions.

About Us

Service Pros Installation Group is a leading flooring installation company headquartered in Charlotte, NC. As the exclusive installation partner for Lowe’s Home Improvement, we specialize in providing exceptional flooring services across the Southeast, Northeast, and Midwest. Our family-owned business is dedicated to delivering superior service while prioritizing the well-being of our employees, customers, and partners.

Our Mission

We are driven by a passion for serving others, delivering outstanding customer experiences with every project.

Our Vision

We aim to enhance the lives of our employees, customers, and contractors, making a lasting impact on the communities we serve.

Our Core Values

• Stewardship: We responsibly manage resources and build lasting relationships.
• People: We prioritize the growth and well-being of our team.
• Integrity: We uphold honesty, transparency, and reliability.
• Growth: We embrace continuous improvement and innovation.

Key Responsibilities

• Recruit, hire, and train skilled flooring installers within your assigned geographic region.
• Analyze local market trends, including competitors, pricing structures, and installer networks, to drive strategic decisions.
• Leverage data and reporting to track performance, maintain gross profit margins, and meet customer satisfaction targets.
• Conduct regular field visits to monitor installation quality and strengthen installer relationships.
• Enhance customer partnerships by maintaining strong relationships with Lowe’s and delivering exceptional service.
• Collaborate with workrooms to implement installer retention programs and foster long-term loyalty.

Qualifications

• Experience: High school diploma or GED required, with 3-5 years of experience in customer service management, installer recruitment, or related fields.
• Leadership Skills: Proven ability to lead and motivate teams while aligning with organizational goals.
• Technical Proficiency: Skilled in database management, spreadsheets, email, and word processing software.
• Communication: Strong verbal and written communication skills in English.
• Mathematical Skills: Ability to perform basic algebraic and geometric calculations.
• Problem-Solving: Strong reasoning skills with the ability to handle routine challenges effectively.
• Physical Requirements: Must be able to lift and carry up to 65 lbs. (e.g., laptop, monitor, or carpet pad).
• Driving Requirements: Valid driver’s license and ability to meet company driving and insurance standards.

Physical Demands

While performing this role, employees will regularly sit, reach with hands and arms, and communicate clearly. The role requires close, distance, and peripheral vision, as well as the ability to adjust focus. Reasonable accommodations will be made for individuals with disabilities.

Apply Today!

Take the next step in your career by joining Service Pros Installation Group—a company committed to excellence, employee growth, and delivering top-quality flooring services.

Job Type: Full-time

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tools provided
• Vision insurance

Schedule:

• Day shift

Experience:

• Floor Installation: 3 years (Required)
• wood, ceramic, marble, vinyl flooring: 2 years (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: On the road