Mitigation Manager

Service Restoration, Inc. is a leading property restoration company committed to providing top-notch restoration services to individuals and businesses in need. As a trusted industry leader, we specialize in helping our clients recover from various property-related incidents, including water damage, fire damage, mold damage, storm damage, and other unforeseen property emergencies. Our team of skilled professionals is dedicated to restoring properties to their pre-loss condition efficiently and effectively.

By joining Service Restoration, Inc., you will become part of a dedicated team that is passionate about restoring properties and helping individuals and businesses recover from unexpected disasters. Together, we work tirelessly to provide exceptional service and make a positive impact in the lives of our clients during challenging times. We believe in more than just providing jobs; we are committed to creating meaningful careers for our employees.

Description: The Mitigation Manager will be responsible for overseeing all aspects of the mitigation process for projects related to water damage, fire damage, mold damage, storms, and other environmental hazards. The primary goal of this role is to efficiently and effectively mitigate damages, minimize losses, and restore properties to their pre-loss condition. The ideal candidate is knowledgeable in restoration techniques, possesses strong leadership skills, and can effectively manage a team to deliver high-quality results. The Mitigation Manager ensures the company will receive appropriate compensation for each job by assessing each job, ensuring accurate information is submitted so estimates are accurate, coordinating with the company staff, subcontractors, vendors, insurance companies, clients and others to facilitate the efficiency and profitability of each job from start to finish. This position is capable of handling Large Loss commercial projects independently and knows how to operate Large Loss Equipment. This position will be in close contact with the appropriate teams regarding work performed, supplements, and completion status.

• Lead and manage a large team of mitigation technicians, providing guidance, training, and support to ensure successful project execution.
• Assess and evaluate damage situations, determining appropriate mitigation strategies and developing comprehensive restoration plans.
• Coordinate and oversee the implementation of mitigation activities, including water extraction, drying, dehumidification, fire cleanup, mold remediation, and other necessary procedures.
• Ensure that all mitigation work is performed in accordance with industry standards, safety protocols, and company policies.
• Monitor project timelines, budgets, and resources to ensure projects are completed on schedule and within budget constraints.
• Collaborate with insurance adjusters, property owners, and other stakeholders to communicate project progress, address concerns, and provide updates.
• Conduct thorough site inspections to identify potential hazards, assess damage severity, and develop accurate scope of work estimates.
• Procure necessary equipment, materials, and resources for mitigation projects, ensuring availability and suitability for specific requirements.
• Maintain accurate and detailed project documentation, including job records, photos, reports, and other relevant documentation.
• Stay informed about industry trends, best practices, and regulatory requirements related to mitigation and restoration.
• Implement and enforce quality control measures to ensure work meets or exceeds industry standards and customer expectations.
• Monitor and manage subcontractors and vendors to ensure adherence to project requirements, quality standards, and contractual agreements.
• Conduct regular performance evaluations of team members, providing feedback, coaching, and identifying opportunities for professional development.
• Continuously evaluate and improve processes and procedures to enhance operational efficiency and maximize customer satisfaction.
• Participate in emergency response efforts and provide guidance during critical situations.
• Developing training materials for the Mitigation department
• Resource planning for on-call, after hours calls, and daily operations
• Logistics planning to minimize downtime and increase travel efficiency for mitigation teams
• Conflict Resolution with distressed parties in order to find satisfactory solutions for all parties involved
• Understand Xactimate and T&M Pro invoices and estimates
• Analyzing properties through photos, communications, videos, and MICA

Typical Weekly Schedule: Monday through Friday, 7:15 am through 5:00 pm, requires extended hours, weekends, or holidays, plus on call rotation.

Salary Range: $80,000-$120,000 with bonuses

Benefits:

• 401(k)
• Flexible spending account or Health Spending Account (FSA or HSA)
• Health, Vision, and Dental insurance
• Life insurance
• Short Term and Long Term Disability Insurance
• Paid time off
• and more!

• IICRC Certification/Water Restoration Technician
• 4 or more years of Xactimate and Mitigation experience
• Bachelor's degree in construction management, engineering, or a related field (preferred).
• Proven work experience in mitigation management, restoration, or a related field.
• In-depth knowledge of mitigation techniques, industry standards, and best practices.
• Strong leadership skills with the ability to effectively manage and motivate a team.
• Excellent communication and interpersonal skills, with the ability to collaborate with various stakeholders.
• Detail-oriented with strong organizational and problem-solving abilities.
• Proficiency in using mitigation software, project management tools, and Microsoft Office Suite.
• Knowledge of relevant regulations, guidelines, and safety protocols.
• Ability to handle multiple projects simultaneously and prioritize tasks effectively.
• Strong decision-making skills and ability to work well under pressure.
• Valid driver's license and ability to travel to project sites as needed.

Physical Requirements: The physical requirements of the job may include, but are not limited to:

• Sitting for long periods of time at a desk, or standing if a standing desk
• Mobility from desk to printer and back in order to retrieve documents
• Bending, stooping, reaching as required of an administrative position in order to file, or perform other tasks and duties
• Typing or key entry
• Visual assessment of damage photos for estimates
• Lifting such as to load paper into the printer or move office supplies and furniture
• May include other physical requirements as required