What are the responsibilities and job description for the Customer Service Associate position at Service Sanitation Inc?
We are on the lookout for dedicated Customer Service Associates to join our team. If you possess exceptional interpersonal skills, thrive on finding solutions to complex problems, and are eager to master effective sales techniques, we want to hear from you.
At our company, customer satisfaction is our top priority, and we strive to provide exceptional support in every interaction. If you’re passionate about delivering great service and contributing to a dynamic team, this is the perfect opportunity for you.
Job Responsibilities:
Job responsibilities include (but are not limited to) the following:
- Provide outstanding customer service, handling inquiries promptly, professionally, and with a solution-oriented approach.
- Process customer orders and requests efficiently, adhering to established departmental protocols.
- Maintain accurate customer records, ensuring information is up to date and readily accessible.
- Collaborate closely with sales and operations teams to swiftly resolve service-related issues.
- Assist customers with billing inquiries and facilitate payment processing as needed.
- Cultivate new business opportunities by engaging with prospective customers and showcasing our offerings.
- Demonstrate a comprehensive understanding of our products and services, guiding prospects towards tailored solutions.
- Collaborate with sales representatives to generate quotes, provide pricing information, and secure new business.
- Identify opportunities for upselling additional products and services to existing customers.
- Fulfill administrative duties as required, ensuring efficient workflow and documentation.
- Send service agreements to customers in a timely manner.
Requirements:
- 2 years customer service experience preferred
- Excellent written and verbal communication skills, including active listening
- Highly developed sense of commitment to customer satisfaction
- Ability to multi-task in a fast-paced environment
- Attention to detail and organization
- Advanced problem solving skills
- Proficiency in Microsoft Office
- Sales skills a plus
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $18
