What are the responsibilities and job description for the High-Performance Call Center Lead position at Service Specialists Ltd?
Job Summary:
We are seeking an experienced Call Center Manager to join our team at Service Specialists Ltd. The ideal candidate will have proven experience in a call center environment, strong leadership skills, and a customer-centric mindset. Key responsibilities include:
* Developing and implementing objectives for efficient call center operations.
* Recruiting, training, and supervising call center staff.
* Evaluating agent performance using key metrics and providing regular feedback and coaching.
The Call Center Manager will be responsible for leading our call center operations, managing a team of customer service representatives, and ensuring exceptional service delivery.
We are seeking an experienced Call Center Manager to join our team at Service Specialists Ltd. The ideal candidate will have proven experience in a call center environment, strong leadership skills, and a customer-centric mindset. Key responsibilities include:
* Developing and implementing objectives for efficient call center operations.
* Recruiting, training, and supervising call center staff.
* Evaluating agent performance using key metrics and providing regular feedback and coaching.
The Call Center Manager will be responsible for leading our call center operations, managing a team of customer service representatives, and ensuring exceptional service delivery.
