HVAC Service Manager

Job Description

Job Description

HVAC Service Manager

The Service Manager manages a team of Service Technicians who perform residential HVAC duties while delivering an outstanding quality of work, a great customer service experience, and the expected company productivity and performance results.

Essential Job Functions :

• Manage Service Technicians utilizing key metrics to drive the team to achieve company targets
• Provide field coaching, practice, and customer service training to Service Technicians following Service Today’s Service System process
• Provide or schedule customized technical training to Service Technicians based on technical training proficiency and needs of each technician on the team
• Recruit, retain, and train professional Service Technicians through traditional recruiting, referral, and networking efforts
• Hold team accountable for their productivity performance (i.e. revenue, sold hours, conversion rate, customer satisfaction, etc…)
• Work closely with dispatchers in offering guidance in matching service calls to the right Service Technician based on technical proficiencies and key productivity metrics
• Monitor the performance of field technicians daily in an effort to achieve daily, weekly, and monthly performance goals
• Manage team schedule to ensure appropriate coverage to meet ongoing customer demand
• Create and lead productive high energy Service Tech meetings to cover relevant customer & training topics and develop technician teams appropriately
• Manage the payroll process for the team
• Provide digital tablet support and assistance when needed on Service-Titan platform to field technicians
• Facilitate technician turn-in process while also ensuring proper detailing of tickets
• Partner with the operations team to ensure quarterly truck inventories are scheduled and administered while ensuring technicians are proficient in both warehouse and supply house inventory procedures
• Work with the accounting team to address any accounts receivable issues
• Manage any customer issues to full and timely resolution
• Work closely with the Branch Manager to implement business strategies
• Conduct site visits and one on one time with technicians in the field on a bi-weekly basis for quality assurance, training purposes, and to ensure technician engagement

Attend Daily Huddles to :

Qualifications :

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Education / Experience :

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Benefits :

Disclaimer : The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this job.