What are the responsibilities and job description for the Customer Service Representative position at Service Transport Inc?
Please do not apply if you do not have at least 3 years experience with customer service in the Logistics/Transportation industry.
Service Transport Inc. located in Greer, SC is looking to hire a dependable, positive person to join our Customer Service team. This person will report directly to our Customer Service Manager. He or she will work directly with all levels of Customers, dispatch, sales and management to maintain a positive, highly energetic and productive work environment. STI is a fast paced 24/7 operation dedicated to our customer needs and ever changing logistical challenges. Our Team is motivated to maintaining the highest standards and practices in the logistics industry and is dedicated to employee development. We are looking for the right individual to add to our Great Team.
Customer Service Responsibilities and duties
- Answering incoming calls
- Respond to emails
- Enter Orders into our system and Quotes
- Follow up with customers
- Assist Customers with data and systems updates
- Give Customers Updates on Expedited Shipments
- Mail out customer giveaways (Pens, Calendars, T-shirts, hats, Scratch Pads, Cups, etc)
- Work with Sales Rep on securing all quotes and business
- Assist Sales rep with scheduling new customer appointments
- Some customer outings after work
- Develop Customer Rapport
- Work closely with Sales Rep
- Must be able to Multi-Task (answering emails while on phone, entering orders while on phone)
- Fast Pace Environment
- Research for Potential New Customers
Requirements
- Must be able to type 40 per minute at 99% error free
- Requires 90% sitting
- Preferred logistics experience
- Manage multiple customer websites daily
- Inside Sales experience a plus
Benefits
A majority of the cost of your insurance will be paid by the employer for the employee
Excellent salary based on qualifications.
Please send your resume to
Steven Keller
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $18 - $22
