What are the responsibilities and job description for the Quality Assurance Manager position at Service Wire Company?
Quality Assurance Manager
Location: Culloden, WV
Reports To: Vice President of Manufacturing and Distribution
Location: Culloden, WV
Reports To: Vice President of Manufacturing and Distribution
Focus: Quality System, Process, Certification, Training, Audits and Continuous Improvement
Service Wire is a premier manufacturer of industrial, utility, and commercial wire and cable. Our regional manufacturing location in Culloden, WV is looking for an experienced, driven, professional Quality Assurance Manager to join our organization in this full-time position.
Position Summary:
Provide functional oversight and support at all levels of the organization, including, but not limited to manufacturing, distribution, sales, and all other support and corporate functions. Support efforts to achieve operational excellence, superior product quality and customer experience objectives. Drive consistent processes and metrics in support of Service Wire. Ensures products shipped from our facilities meets customer specification and internal standards.
Tasks/Duties/Responsibilities:
- Ensure an ISO 9001 compliant and effective quality management system and other required certifications are maintained for each site in accordance with Service Wire standard processes
- Initiates and implements manufacturing procedures which improve quality by analyzing the existing methods and working with manufacturing and distribution to develop new procedures
- Provide hands on support to manufacturing and distribution functions as well as oversight on sales and corporate function training records
- Oversee internal/external quality audits, customer audits and responses
- Lead standardization of product inspection and testing methods to ensure compliance with customer, industry and government standards
- Drive implementation of proactive quality improvement projects and problem-solving processes, including standard root cause analysis tools, that result in a reduction in customer complaints
- Support deployment of Quality Management System to ensure optimization of quality planning, quality inspection, and quality control, as well as thorough response and management of internal and external quality notifications
- Update and ongoing management of Quality Management Systems and ensure up to date and relevant trainings provided in a timely manner
- Effectively use quality and operations data to drive change; assist management in defining improvement metrics and development of key performance indicators (KPI’s)
- Initiate and attend meetings, as well as coordinate all other activities, to drive a culture of continuous improvement
- Coordinates with team members to create a Culture of Continuous Improvement based on evaluating knowledge of the workforce
Knowledge/Skills/Abilities:
- Bachelor’s Degree (business, engineering preferred) along with 5 years quality leadership experience in a manufacturing environment
- Proven leadership skills with the capability to lead change in a matrixed organization
- Working knowledge of Advanced Product Quality Planning (APQP) methodology required, including Production Part Approval Process (PPAP), Failure Mode and Effects Analysis (FMEA), Gage Repeatability and Reproducibility (GR&R), Process Validation, and Control Plans
- Knowledge of Lean Manufacturing and OPS tools
- Excellent computer and data management skills. ERP experience a plus
- Exceptional written and verbal communication abilities with strong interpersonal skills
- Detailed oriented, self-starter with the ability to deal with multiple challenges and projects simultaneously with minimal supervision
- Must have exhibited excellent organization, problem solving, and decision-making skills.
- Six Sigma black belt or green belt certification a plus
- Ability to travel up to 20%
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