What are the responsibilities and job description for the Customer Service Representative position at Service Wizard?

Job Description

We are hiring a Customer Service Representative . The successful candidate must possess a diverse skill set, able to multi-task, work well under pressure and make sound judgement calls under pressure. Our clients are promised 100% Satisfaction Guaranteed, and our Client Services Representatives are accountable for ensuring this happens during every single client interaction.

This is a full-time, non-exempt level position, reporting to the Client Services Manager. Must have availability to work shifts between 9 : 00AM and 5 : 00PM Monday to Friday and 8 : 00AM-4 : 00PM on Saturdays. (Choice of Tues, Wed, or Thursdays off).

DUTIES AND RESPONSIBILITIES :

Answer inbound phone calls for scheduling
Handle incoming client calls and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items and communications are fulfilled
Support team in scheduling service maintenance, breakdown, and new equipment replacement
Act as a liaison between the customer and company, ensuring customer needs are met while maintaining a positive, productive open line of communication between the customer and all company departments
Utilize CRM to ensure all activities are documented properly and accurately

SKILLS / QUALIFICATIONS :

Dedicated to providing superior customer service

Exceptional phone and interpersonal skills

Exceptional written and verbal communication skills

Able to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environment

Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner

Ability to talk and type accurately; typing speed of at least 40 wpm

Proficient in Microsoft Word, Outlook

Availability to work a variable schedule, based upon business needs

Able to work effectively with minimal supervision

PHYSICAL DEMANDS

Regularly required to sit; use hands to handle or feel and type

Speaking and hearing ability; heavy communication through talking and listening directly as well as through telephone conversations to resolve issues

BENEFITS

401K

Medical, Dental, Vision Coverage

Life Insurance

Paid Vacation

Paid Holidays

Pay Range

18—$22 USD

About Service Wizard :

Since 2000, Service Wizard has served the Austin, TX area with expert AC and Heating service. Our clients love our service and friendliness and as a result of the standards that we've set, we continue to grow at a rapid pace, which means terrific opportunities for people with a great attitude and a heart for service.

With a rapidly growing number of employees, we have built a reputation for quality and service that cannot be matched. Our goal from the start has always been to provide homeowners with service that is beyond their expectations. We value our team here at Service Wizard, where you'll find a family-oriented business with fantastic benefits, performance-based bonuses, and company incentive trips. You'll be surrounded with winning individuals driven to be the best.

Salary : $18 - $22

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