What are the responsibilities and job description for the Business Analyst position at ServiceChannel?
Service Channel is seeking an experienced analyst to join our growing Marketplace Operations team. In this position, you will be responsible for delivering analytical insights that track provider performance and client health, both overall and on an individual basis. You’ll utilize large data sets to detect client pain points within the work order cycle and deliver insights to key stakeholders that will enhance ServiceChannel’s understanding of provider performance. You’ll collaborate with other parts of the organization to craft the next generation of internal and external reporting, provide ad hoc analytical support based on individual client requests, and enhance the Looker dashboard suite to deliver real-time client and provider updates.
Key Responsibilities
- Develop custom reports to track client and provider performance
- Leverage available data to identify root causes of challenging client and provider problems and partner with account leads to build data-driven solutions
- Enhance the company playbook of data visualization tools (e.g., build new dashboards)
- Derive trends and insights from large, complex sets of data and present recommendations to senior stakeholders
- Use broad set of KPIs to build and optimize high-performing provider networks for clients
- Drive analytical knowledge-building initiatives (e.g., optimizing NTE amount, determining the correct preventative maintenance cadence) and disseminate key insights
- Operationalize the rollout of cross-functional improvement initiatives with analytics and reporting solutions
- Deliver ad hoc client-facing analysis and reports with quick deadlines
Preferred Skills & Experience
- Minimum of 2-3 years in analytics-based role (e.g., analyst, consulting, operations, finance)
- Strong analytical skills with the ability to collect, organize, and analyze significant amounts of information with accuracy and attention to detail
- Adept at queries, report writing and presenting findings (strong knowledge of Microsoft Excel required / SQL and Looker experience a bonus)
- Ability to tell a story using data and clearly communicate “the why” to what’s happening
- Self-starter who is able to work independently and take on high level of ownership
- Ability to work effectively in cross-functional environment
- Intellectual curiosity to go deep into data, identify trends, and ask questions
- Brings a positive attitude and is adaptive and responsive to feedback
Why Work for Us?
We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!
In 2021, ServiceChannel joined the Fortive group of leading technology companies united by a common purpose to make the world stronger, safer, and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise, and employee development resources and was named as a 2024 Best Companies to Work At.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About ServiceChannel
ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70 countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Bonus or Equity
This position is also eligible for bonus as part of the total compensation package.
Pay Range
The salary range for this position (in local currency) is 71,100.00 - 132,100.00
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
The salary range for this position (in local currency) is 71,100.00 - 132,100.00This position is also eligible for bonus as part of the total compensation package.
