What are the responsibilities and job description for the Provider Development Specialist position at ServiceChannel?
ServiceChannel is the leading cloud-based service automation platform for facilities management, empowering businesses to efficiently source, procure, manage, and pay for repair and maintenance services from commercial contractors. Our single-platform solution ensures seamless provider collaboration and delivers exceptional service experiences for our clients. As a high-growth, late-stage startup with outstanding product-market fit, we are trusted by more than 500 global brands—including Cole Haan, Bloomin’ Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour—to streamline their facilities operations and drive service excellence. We are deeply committed to creating both a best-in-class product for our customers and a dynamic work environment where our employees can succeed professionally and personally. This dedication has earned us a spot on Wealthfront's Career-Launching Companies List.
About The Job
The Provider Development Specialist (PDS) is responsible for building and maintaining strong, service-oriented relationships with key business, provider, and community partners to achieve the organization’s growth objectives. This role involves developing, implementing, and operationalizing partnerships with best-in-class service providers in the Facility Management industry trades.
The PDS will serve as the external face and primary point of contact for key strategic accounts, providing exceptional customer service and support to ensure a positive provider experience. This position has significant responsibility over strategic partnership opportunities, requiring collaboration across multiple senior leaders.
The PDS is accountable for driving ServiceChannel’s mission by fostering partnerships that promote high-quality, cost-effective service levels, while ensuring provider satisfaction and retention.
Key Responsibilities
We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!
In 2021, ServiceChannel joined the Fortive group of leading technology companies united by a common purpose to make the world stronger, safer, and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise, and employee development resources and was named as a 2024 Best Companies to Work At.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About ServiceChannel
ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70 countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Pay Range
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70 countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
About The Job
The Provider Development Specialist (PDS) is responsible for building and maintaining strong, service-oriented relationships with key business, provider, and community partners to achieve the organization’s growth objectives. This role involves developing, implementing, and operationalizing partnerships with best-in-class service providers in the Facility Management industry trades.
The PDS will serve as the external face and primary point of contact for key strategic accounts, providing exceptional customer service and support to ensure a positive provider experience. This position has significant responsibility over strategic partnership opportunities, requiring collaboration across multiple senior leaders.
The PDS is accountable for driving ServiceChannel’s mission by fostering partnerships that promote high-quality, cost-effective service levels, while ensuring provider satisfaction and retention.
Key Responsibilities
- Activate and onboard approved service providers to ServiceChannel's Marketplace programs, ensuring a smooth and positive experience while helping meet client expectations.
- Develop and support providers during onboarding by explaining performance metrics and offering guidance on how to increase their opportunities.
- Build and maintain honest relationships with providers, acting as their primary point of contact and delivering exceptional support.
- Interview, vet, and qualify all providers based on specific criteria to ensure the network continues meeting client needs.
- Assist providers with managing their ServiceChannel profile, ensuring their services are accurate and up to date through proactive communication and support.
- Provide ongoing support by addressing provider questions, resolving issues promptly, and offering solutions to enhance their experience.
- Instill ServiceChannel's marketplace vision to industry professionals by leveraging performance data and demonstrating the value of participation.
- Collaborate with internal teams to escalate and resolve provider-related challenges, ensuring both provider and client satisfaction.
- Engage in other departmental initiatives to gain a deeper understanding of the business and contribute to the goals set by the executive team.
- 1 years of experience in a facilities management role, specifically in provider recruitment, onboarding, and management.
- Strong customer service skills with energy and desire to build relationships and effectively communicate with service providers throughout the day.
- Willingness and desire to ask questions, learn, advance, and engage with team members to achieve team excellence.
- Ability to quickly learn new tasks, software solutions, and follow directions.
- Adaptive and responsive to feedback, with an openness to updating processes where required.
- A demonstrated ability to provide support and guidance on fundamental computer applications and product-specific technical questions, particularly in a fast-paced environment.
- Excellent verbal and written English proficiency, including the ability to understand instructions and feedback and to respond fluently and professionally.
- Strong attention to detail – accurately captures and documents key information while speaking with callers and following processes correctly.
- A positive attitude to ensure service providers have the best possible experience working with ServiceChannel.
- Ability to work independently from home with a strong record of attendance and punctuality.
- Proficiency in MS Office, Excel, and spreadsheets.
We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!
In 2021, ServiceChannel joined the Fortive group of leading technology companies united by a common purpose to make the world stronger, safer, and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise, and employee development resources and was named as a 2024 Best Companies to Work At.
Fortive Corporation Overview
Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.
At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.
At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.
Fortive: For you, for us, for growth.
About ServiceChannel
ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70 countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
Pay Range
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70 countries, rely on us to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by driving innovation around IOT, AI and data with our software and services.In 2021, we joined the Fortive family of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive is a Fortune 500 company and has been named by Fortune as one of the world’s most admired companies. Being part of Fortive means we are supported by a strong foundation of business systems, resources and culture, which will accelerate our growth journey!We offer an excellent benefits package including medical, dental, vision, life and LTD insurance, HSA, and a 401(k) retirement plan.
We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.
The salary range for this position (in local currency) is 56,900.00 - 105,700.00
