What are the responsibilities and job description for the Customer Support Representative position at ServiceCore?
Customer Support Representative
Company Overview
ServiceCore and Docket are rapidly-growing field-service Software as a Service platforms serving the portable sanitation and dumpster industries. Named the #80 fastest-growing software company in America by Inc. 5,000, we’re redefining how our customers manage their businesses. Our software helps hardworking business owners save time, stay organized, and get paid faster by streamlining job management, route optimization, inventory tracking, and billing automation.
We take pride in being the go-to solution for an underserved industry. Our customers work hard, and so do we—giving them tools to get more done with less stress.
We live by our core values:
- Love Our Customers
- Be Real
- Give a Shit
- Deliver Results
- Keep it Fun
At ServiceCore, you’ll work in a fast-paced, agile environment where we take our work seriously but keep things fun and authentic. We believe in growing together, celebrating successes, and empowering each team member to make a real impact.
Role Overview
We’re looking for a motivated and resourceful Customer Support Representative to join our team based in Denver, CO. You won’t just be answering tickets; you’ll be a key player in helping our customers succeed with our software. If you thrive in a fast-paced environment, love solving problems, and are eager to learn and grow, this role is for you.
What You’ll Be Doing
- Multichannel Support: Handle customer inquiries via email, phone, chat, and social media. Every interaction matters, and you’ll ensure they’re handled professionally, empathetically, and efficiently.
- Problem Solving: Troubleshoot customer issues, leveraging tools like Zendesk, Jira, and Slack. Know when to escalate complex problems and own the resolution process end-to-end.
- Customer Advocacy: Listen to customers, understand their needs, and turn feedback into actionable insights. You’ll be their voice, helping us improve.
- Collaboration: Partner with product, marketing, and sales teams to communicate customer challenges and enhance our offerings.
- Knowledge Mastery: Stay on top of product updates and new features so you can guide customers effectively. Training sessions will keep you sharp, but curiosity and initiative will set you apart.
- AI Utilization: Use AI tools to streamline workflows, assist customers, and improve processes. Experience with AI is a big plus.
Who You Are
We’re looking for someone who is ready to hit the ground running and make a meaningful impact.
- Service-Driven: You find satisfaction in helping others and delivering results that exceed expectations.
- Proactive Problem Solver: You’re curious, creative, and relentless in finding solutions. Challenges don’t faze you—they motivate you.
- Strong Communicator: Whether on the phone, in a chat, or over email, you explain things clearly, concisely, and with empathy.
- Tech-Savvy: Familiarity with tools like Zendesk, Jira, and Slack is a major plus. Comfortable learning and using new software? Even better.
- Adaptable: You thrive in dynamic environments, juggle multiple tasks effortlessly, and pivot when priorities shift.
- AI-Friendly: Experience with AI tools or platforms is a bonus—we’re all about staying ahead of the curve.
Base Salary
$50,000 - $70,000 (based on experience)
Benefits and Perks
- Open-Time Off Policy with 12 Company Holidays
- Medical, Dental, and Vision Insurance
- 401k with Employer Match
- Weekly Lunches Stocked Kitchen
- Dog-Friendly Office
- Casual Office Environment
- Regular Company Events and Happy Hours
Ready to Apply?
If you’re ready to bring your energy, skills, and passion for customer success to a fast-paced, growing company, we want to hear from you. Apply today and show us how you’ll make an impact!
In addition to our commitment to equal pay for equal work, ServiceCore is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.
Salary : $50,000 - $70,000
