What are the responsibilities and job description for the Partnership Communications Coordinator position at ServiceCore?
Partnership Communications Coordinator
Company Overview
ServiceCore and Docket are rapidly-growing field-service Software as a Service platforms serving the portable sanitation and dumpster industries. Named the #80 fastest-growing software company in America by Inc. 5,000, we’re redefining how our customers manage their businesses. Our software helps hardworking business owners save time, stay organized, and get paid faster by streamlining job management, route optimization, inventory tracking, and billing automation.
We take pride in being the go-to solution for an underserved industry. Our customers work hard, and so do we—giving them tools to get more done with less stress.
We live by our core values:
- Love Our Customers
- Be Real
- Give a Shit
- Deliver Results
- Keep it Fun
At ServiceCore, you’ll work in a fast-paced, agile environment where we take our work seriously but keep things fun and authentic. We believe in growing together, celebrating successes, and empowering each team member to make a real impact.
Role Overview
The Partnership Communications Coordinator will play a key role in supporting the growth and success of our partner ecosystem. This position will report to the Director of Partnerships to ensure seamless onboarding, effective communication, and operational efficiency for our partners. The Partnership Communications Coordinator will be responsible for maintaining partner pipelines, coordinating enablement resources, and analyzing performance data to support strategic decision-making. As a vital point of contact for partners, this role requires strong organizational skills, attention to detail, and a proactive approach to fostering collaborative relationships. The ideal candidate is highly motivated, customer-focused, and eager to contribute to a dynamic team in a fast-paced SaaS environment.
Key Responsibilities
- Assist in onboarding new partners by coordinating training, documentation, and support to ensure a smooth integration process.
- Maintain accurate partner pipeline data, track key metrics, and prepare regular reports on performance and commissions.
- Support the implementation of tailored partner programs and systems that enhance engagement and operational efficiency.
- Create and coordinate enablement resources, such as training materials, webinars, and event logistics.
- Organize and maintain documentation, ensuring partners and internal sales teams have access to up-to-date materials and information.
- Collect and analyze partner performance data, providing insights and feedback to improve partnerships and strategies.
- Assist with planning and execution of industry events and forums, representing the company’s brand and values.
- Build and maintain strong relationships with partners, acting as a first-line resource for questions and ongoing support.
General Requirements
- Bachelor’s degree in Business, Marketing, Communications or a related field, or equivalent work experience.
- 1–3 years of experience in corporate partnerships, customer success, marketing coordination, or a related role - ideally in SaaS or a tech-driven environment.
- Strong organizational and project management skills, with the ability to handle multiple tasks and meet deadlines.
- Excellent written and verbal communication skills for collaborating with internal teams and external partners.
- Proficiency in Google Workspace and familiarity with CRM tools like Salesforce, marketing automation tools like HubSpot, and landing page builders like Unbounce.
- Analytical mindset with experience collecting, interpreting, and reporting on performance data.
- Ability to build and maintain strong relationships with a customer-focused and problem-solving mindset.
- Self-starter who can work independently and collaboratively while adapting to a fast-paced, evolving environment.
- Basic understanding of SaaS or technology ecosystems, with a willingness to learn new tools and processes.
- Enthusiastic and proactive attitude with a commitment to personal development and high-quality work.
Benefits and Perks
- Open-Time Off Policy with 12 Company Holidays
- Medical, Dental and Vision Insurance
- 401k with Employer Match
- Weekly Lunches Stocked Kitchen
- Grubhub stipend for remote folks
- Casual Office Environment
- Regular Company Events and Happy Hours
- A Strong Company Culture that Lives by Our Core Values - Love our Customers, Be Real, Give a Shit, Deliver Results, and Keep it Fun.
Ready to Apply?
If you believe you match the above criteria and are desiring a dynamic start-up environment with a management team that is dedicated to your success, then please apply!
In addition to our commitment to equal pay for equal work, ServiceCore is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.
Salary : $55,000 - $70,000
