Bi-Lingual (English & Spanish) Scheduler, Valuations

Overview

Are you eager to unlock your ultimate career potential in a role focused on creating value for customers every day?  ServiceLink, the unsurpassed leader in the mortgage industry, seeks an action-oriented individual with superior attention to detail and accuracy to fill the position of Scheduler.  The ideal candidate is a highly motivated individual, driven by competition, yet customer service oriented.  A Scheduler’s role is unique in that it requires high levels of both production and customer service.  If you thrive in a fast paced environment and seek a career with a company committed to offering high quality learning initiatives and supporting employee goals, this is an exciting time to join and grow with ServiceLink. 

*This is a Bi-Lingual role: Candidates must be able to speak fluent English & Spanish for consideration.

A DAY IN THE LIFE

In this role, you will…

·          Review and assess appraisal order needs

·          Perform call center responsibilities, such as making and taking high volume phone calls to and from access contacts such consumers, realtors and property managers

·          Coordinate scheduling appraisal appointments within ServiceLink’s operating system, and engaging real estate appraisers as needed

·          Meet and exceed daily production goals and quality requirements

·          Support all operational teams

WHO YOU ARE

You possess …

·          Exceptional customer service skills

·          A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.

·          The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for our clients.

·          Excellent verbal and written communication skills.

Responsibilities

·          Assess order requirements, client and vendor needs

·          Ensure company’s performance commitment to client(s) is met by monitoring and prioritizing work-in-progress

·          Follow escalation processes as directed

·          Confirm appointment completion via phone and/or email with appraisers and access contacts

·          Troubleshoot through complex engagements and provide feedback to appropriate parties

·          Communicate process expectations via phone and email with access contacts and vendors

·          Monitor team email folder

·          Adhere to all company policies and procedures

·          Meet minimum production goals and quality requirements

·          Be proficient in ServiceLink operating systems and internal search engines

·          Perform all other duties as assigned

Qualifications

·          High School diploma or equivalent preferred

·          Detail oriented, efficient and organized

·          Exceptional customer service skills

·          Some proficiency in Microsoft Outlook and Excel

·          Ability and willingness to work a flexible schedule, to include overtime, evenings, and/or weekends as needed