Vendor Operations Associate - Valuations

Overview

Are you in search of an exciting opportunity to learn and grow in a dynamic new career?  If so, ServiceLink, the best in the mortgage industry, invites you to apply for the opening of Vendor Operations Associate, a position which carries the responsibility of efficiently processing Valuation orders.  If you are quality-driven and possess excellent communication skills, you may be the ideal candidate for Vendor Operations Associate.  Your ability to maintain positive and professional business relationships with vendors and staff will be highly valued by ServiceLink, a company committed to providing on-going training and supporting every employee’s motivation to reach career goals.

A DAY IN THE LIFE

In this role, you will…

·          Maintain daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification, and appropriate resolution of vendor profile issues.

·          Manage vendor timelines, appointments and engagement agreements

·          Relay reminders to vendors re: Quality, turnaround times, website usage, etc.

·          Provide suggestions as to assist the team with resolving every day operational challenges.

WHO YOU ARE

You possess …

·          The ability to maintain a positive and professional business relationship with vendors and internal staff.

·          Computer literate with the ability to learn software applications

·          A penchant for excellence. You will use your strong attention to detail to maintain our quality standards

·          The ability to multitask in a fast-paced environment, especially the ability to meet tight deadlines for our clients

Responsibilities

·          Follow vendor management guidelines for maintaining daily orders which can consist of outbound calls placed to vendors, receipt of inbound calls from vendors, fee management, proper order notation, identification and appropriate resolution of vendor profile issues and handling of transactional issues. 

·          Maintain compliance with Independence Guidelines.

·          Maintain a positive and professional business relationship with vendors and internal staff.

·          Manage vendor timelines, appointments, and engagement agreements.

·          Relay reminders to vendors re: Quality, turnaround times, website usage, etc.

·          Follow through with established team goals. 

·          Ensure appropriate escalation paths are followed and timely resolution is accomplished.

·          Communication workflow expectations with consumers and vendors.

·          Provide suggestions as to assist the team with resolving every day operational challenges.

·          Attend and participate in regular department meetings and provide feedback when necessary.

·          Responsible to meet department productivity and quality goals.

·          Communicate with all stakeholders on a regular basis.

·          Perform all other duties as assigned.

Qualifications

·          The ability to maintain a positive and professional business relationship with vendors and internal staff.·          Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent. ·          Familiarity with basic Microsoft Office (Outlook, Excel, and Word).·          High School diploma or equivalent.·          Knowledge of office processes, procedures, and technology. ·          Computer literate with the ability to learn software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm. This is normally acquired through one to three years of office experience. ·          Role requires willingness to work a flexible schedule.