What are the responsibilities and job description for the Shop Manager - Biohazard Mitigation position at ServiceMaster BioClean?

Job Description

Ready to join a successful company that's growing?

ServiceMaster BioClean is currently hiring a Shop Manager for our Jacksonville, FL shop.

Job Time Hourly Rate : $40 - $44

Driver's license and a clean driving history required.

Structured interview process, but we can move quickly to get you hired!

Life moves fast inside ServiceMaster BioClean, which means agility and flexibility are required daily. In return, time with our team is an accelerator for your experience. You'll have the chance to stretch in ways you haven't at other stops in your career, adding multiple skills to your portfolio.

If you are passionate about helping people during times of need and enjoy working in a hands-on environment, we invite you to apply. Once an application is received, a recruiter will review your qualifications and will reach out should your application match our needs.

What We Offer :

Health, Dental, Vision Insurance
Flexible schedules
Paid training
Uniforms provided
Career growth and advancement

Compensation Details :

We have a hybrid pay structure, where you earn based on the work being performed. Our team's total earnings are comprised of two rates - Administrative and Job Time Hourly Rate. The administrative rate is a fixed rate of eighteen dollars per hour.

Hours :

This is a full-time position : estimated 30 hours per week

The hours are based on the number of jobs, so the more jobs we have and the more availability you have, the more hours you work!

Shop Manager

ServiceMaster BioClean is seeking a dedicated, experienced Shop Manager to lead our team. This role is designed for a leader who excels in a "Player / Coach" dynamic. A successful shop manager will perform administrative duties as well as actively participate in bioremediations with the team.

While prior experience in construction, demolition, restoration, and comparable industries is a plus, it is not required. ServiceMaster BioClean provides comprehensive training and certification on OSHA safety, IICRC compliance, biohazard remediation and mitigation, and customer service. We are committed to training our technicians for success.

What you'll do : Field Work

Onsite supervision and active participation in various biohazard remediation projects.

Responsible for effectively communicating and selling a tailored scope of work based on a thorough understanding of the client's needs and obtaining sign-off to initiate work.

Lead on-site customer interactions with empathy and professionalism, providing high-quality service and ensuring customer satisfaction throughout the biohazard remediation process.

Act as the main point of contact for customer complaint resolution, maintaining the highest standard of integrity with a keen focus on resolution and customer satisfaction.

Shop Management

Appointment Logistics : Coordinate and ensure all necessary resources and personnel are in place for scheduled appointments. Update and review the weekly administrative calendar for task planning and prioritization.

Cleanliness : Ensure cleanliness and organization-

Truck : Keep the interior and exterior clean. Ensure safety and routine checks / maintenance are done.

Shop / Warehouse : Maintain cleanliness and organization of products, tools, and equipment

Shop Walks : Conduct proactive and thorough shop walkthroughs to ensure adherence to company standards and identify areas for improvement.

Supply Management : Review inventory and place necessary supply orders to maintain operational readiness. Receive and put away supply orders to maintain an organized and efficient shop environment.

Technology Check : Review technology and equipment to ensure functionality and address any maintenance needs.

Certify Expenses : Ensure all expenses are accurately recorded.

Personnel Management

Training and Development : Responsible for ongoing training of sales, processes, procedures, and safety compliance for the team, ensuring the highest service and technical proficiency standards are met while maintaining a safe work environment.

Coaching : Conduct one-on-one meetings with team members and provide coaching for professional development, focusing on consultative sales techniques

Timecards : Review and approve team timecards for accurate payroll processing.

Accountability / Corrective Actions : Collaborate with Area Manager (AM) and / or HR to administer corrective action forms and hold crucial conversations with Team Members when necessary.

Business Management

P&L Review : Analyze Profit and Loss (P&L) statements.

Client Management : Review and follow up on your shop's book of business, ensuring timely and effective communication with current and future clients.

Lead Generation and Management : Follow up company resources and community relationships to generate and manage new business opportunities. Review lead funnel performance (Leads to Close) and create actionable plans to improve lead conversion rates.

Working Conditions :

Must be able to respond to dispatch office within one hour of receiving a call.

Ability to lift up to 50lbs and handle physically demanding tasks.

Occasional overnight travel, with accommodations provided by the company.

Capable of handling a fast-paced and dynamic work environment.

Basic Qualifications :

Must be 18 years of age or older

Must have a valid Driver's License and acceptable Motor Vehicle Record.

Must reside locally and be able to respond to the shop within one hour of receiving a service call

Must have a minimum of 2 years of supervisory experience. Preferably in biohazard remediation, construction, mitigation, restoration, or a related field.

Must have demonstrated leadership experience, preferably in a technical or field service environment.

Must possess strong organizational, communication, and problem-solving skills.

Must have completed ServiceMaster BioClean Field Learning Path within 30 days of start, and Supervisor Learning Path within 90 days of start.

Preferred Qualifications :

IICRC S540 certification or equivalent in biohazard remediation

Proven experience in project management and team leadership in high-stress scenarios.

Customer service experience and military personnel are highly valued.

Exceptional communication skills and a track record of successful community engagement and outreach.

Proficient in Microsoft Office Applications and relevant software.

Relevant backgrounds that have found success at ServiceMaster BioClean are : EMT, Mortuary Affairs, Nursing, CNA, Restoration, Mitigation, Remediation, Asbestos Abatement, Construction, Pest Control

Military personnel encouraged to apply

About ServiceMaster BioClean

With over 60 regional offices and over 100 mobile units located across the country, ServiceMaster BioClean is the nation's largest biohazard remediation and trauma cleanup company. For over 25 years, ServiceMaster BioClean has provided professional and compassionate services to more than 35,000 families, communities, and businesses after traumatic events. More than 250 experienced crime scene cleanup professionals are dedicated to lifting the burden of cleanup from those who are grieving after tragedies like suicides, homicides, unattended deaths, infectious disease outbreaks, accidents, or other biohazard situations by providing emergency rapid response 24 / 7 / 365. ServiceMaster BioClean is a business unit of Atlanta-based ServiceMaster® Brands, a leading franchise provider of needs-based residential and commercial services. Visit www.servicemasterbioclean.com to learn more.

It is the policy of ServiceMaster BioClean, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process at weacknowledge@servicemaster.com

California Applicant Policy : https : / / www.servicemaster.com / california -applicant-privacy-notice /

Salary : $40 - $44

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Shop Manager - Biohazard Mitigation

What are the responsibilities and job description for the Shop Manager - Biohazard Mitigation position at ServiceMaster BioClean?

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