IT Bus Analyst

We Play to Win!

Big goals. Big achievements. Big impact.

ServiceMaster employs empowered and engaged teams, delivering growth in an ever-evolving world. Our goal is to double in size over the next few years, which means ambition and risk-taking are part of our daily life. If you are tired of the status quo and complacency, join our team to help franchisees dominate in their respective areas. You’ll be around other winners chasing big goals, guaranteed to bring out the best work of your career!    

What We Offer

• Medical, Dental, and Vision start the first day of the month following your date of hire
• 401 (k) match
• 15 days paid time off and paid holidays, including 2 floating holidays
• Career growth and advancement
  
  

IT Business Analyst

We are searching for an IT Business Analyst to provide business application support to the functional business units and the information technology department, acting as liaison between the multiple teams involved in projects. Through interfacing with business users both in Home Office and the franchises, the Business Analyst gathers and documents business requirements for new and improved technology. The role serves as the technical expert for custom-developed and commercial off the shelf applications.

What You Will Do

• Organize and lead multiple meetings a week to collaborate with the various business teams on functional and business needs related to applications as well as the development teams of the applications to communicate priorities
• Manage projects which can include creating timelines, tracking progress, working on communication plans, creating documentation, anticipating and requesting report changes, presenting webinars, etc.
• Meet with stakeholders (other HO employees and/or franchise users) to evaluate the problem statement, the details of the process, and the goal or value trying to be created from the change request
• Support commercial off the shelf (COTS) applications and internal IT applications. Ensure issues are resolved by the internal teams or by the vendor when applicable in a timely manner and in accordance with agreed upon Service Level Agreements (SLAs)
• Work closely with business partners and internal resources to implement changes to both application functionality and business process governing application use.
• Keep abreast of functional changes with supporting applications and inform the business units through release notes and communications
• Support the business users implementing new or amended functionality or business process
• Work closely with the business stakeholders in defining, training, implementation and initial support of requested features which may involve developing content related to deliverables (training materials, online manuals, etc.)
• Analyze and report on problem trends and root causes with both supporting applications and internal processes
• Provide the necessary information for new business processes and recommend changes for improvement with an emphasis on automation and efficiency and enterprise cost savings.
• Provide business process redesign analysis to support business changes and technology opportunities
• Lead meetings with the business in order to gain knowledge of the functional business process and requested features for the assigned support groups
• Coordinate and communicate with technical & functional areas and appropriate vendors
• Provide high-level application support and services for internal and external software customers, including providing answers to questions, assisting with resolutions to problems and general assistance for the functionality of the applications and projects.
• Communicate and, as needed, train internal support on software to ensure corporate and franchise employees get immediate, accurate assistance
• Analyze business needs, especially in relation to the company’s goals, and document design specifications for new requirements.
• Coordinate and communicate with internal teams and executive levels as needed on all application enhancements, upgrades, and overall project status updates.
• Support the feasibility and initiation phases of projects with respect to requirements definitions
• Formulate and define systems scope and objectives through research and fact-finding combined with an understanding of business systems and industry requirements
• Provide business knowledge and analytical skills to project teams in support of system implementation or enhancement
• In collaboration with business stakeholders, prioritize the backlog for the assigned development team in order to ensure maximum value.
• Act as the voice of the users and stakeholders, as a subject matter expert, when working with the assigned team and external vendors
• Ensure the products being delivered meet the company’s required quality and standards
• Drive QA including, but not limited to: creating test plans, facilitating UAT, executing and documenting test cases
  
  

What You Will Bring

• Bachelor’s degree in functional/business area supported or in related information technology field require.
• A minimum of 3-5 years of experience in a comparable position.
• Excellent written and verbal communication skills.
• Adaptability and intellectual agility to thrive in a demanding, fast moving and customer focused environment.
• Understanding of the Information Technology solutions and processes. Able to follow technology policies and procedures such as ISO, ITIL, and Scrum methodology
• Ability to anticipate client’s needs, takes appropriate action to meet those needs and continually searches for way to improve both client service and satisfaction.
• Continually identifies, implements and improves effective processes and procedures to ensure overall employee and customer satisfaction
• Seeks, applies and demonstrates best practice to achieve innovative and creative business solutions
• Technical Expertise/Business Knowledge: Demonstrates high-level technical knowledge appropriate to functional role. Applies technology and business knowledge to solve business problems and create new opportunities
• Obtains results and adds value to the organization by making timely and sound decisions and influencing others
• Adapts quickly to new pressures from competition, varying allocation of resources, and ever evolving priorities.
  
  

About ServiceMaster Brands

ServiceMaster® Brands® is a leading franchise provider of needs-based residential and commercial services in the restoration, cleaning, moving, and bioremediation industries. Founded in 1929, the company is home to over 3,200 franchisees across 4,600 locations serving over 1,000,000 homes and businesses each year. ServiceMaster was founded with a deep commitment to integrity and customer service and does business under seven brands today across 50 states and nine countries that generate more than $3.6B in system-wide sales: ServiceMaster Restore®, ServiceMaster Clean®, Merry Maids®, TWO MEN AND A TRUCK®, TWO MEN AND A JUNK TRUCK®, ServiceMaster BioClean®.

While Each Brand Maintains a Distinct Identity, We Share a Commitment To Our Stakeholders That We Live Our Purpose To Be There When You Need Us™. Whether Helping a Family To Recover Their Most Precious Items And Return To Their Homes Following a Fire, Enabling a Business To Provide a Clean, Welcoming Work Environment To Their Employees, Or Moving a Young Couple To Their First Home, Our Core Guides Our Actions

• Do what’s right. We show leadership and courage by demonstrating integrity and doing what’s right for our teams, partners and customers.
• Take care of each other. We put others first and create a safe environment for people to be successful and supported.
• Think like an owner. We are passionate about our work, empowered to make decisions and accountable to each other to achieve results.
• Bring out the best in others. We include all voices, seek out different points of view and invite healthy conflict to find the best ways to reach our goals.
• Act with agility. We stay nimble, continuously listen and learn, and take smart risks to innovate and deliver long term success.
• Play to win. We come prepared, stay on offense and stretch ourselves to deliver our commitments to all stakeholders.
  
  

Working as part of our team means bringing your best ideas to work every day and seeing the impact of your contributions. Stars in our company at all levels are builders—they love to create, lead and see their plan come to life. Our best people understand that while great ideas are important, they require incredible focus and teamwork to execute. Life inside our company is the opportunity to do the best work of your career.

ServiceMaster Brands is headquartered in Atlanta, Georgia.

Roark Capital Group acquired ServiceMaster Brands in October 2020. Roark focuses on investing in the consumer and business services sectors, with a specialization in multi-location and franchised businesses. Since inception, affiliates of Roark have invested in 100 multi-location, franchised brands, which collectively generate $94 billion in annual system revenues from 107,500 locations in 50 states and 118 countries. Please visit www.roarkcapital.com to learn more.

It is the policy of ServiceMaster Brands, in accordance with all applicable laws, to recruit, hire, train, and promote persons in all job titles without regard to race, color, national origin, genetic information, religious beliefs, sex, gender identity, sexual orientation, age, marital status, pregnancy, disability, protected veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.