General Manager

Basic Functions :

You can get further details about the nature of this opening, and what is expected from applicants, by reading the below.

• Professionally represent Paul Davis Restoration’s Vision, Mission, and Values.
• Ensure and oversee the financial health of the company including AR, cashflow, gross margins, spending, and the overall profitability of the company.
• Serve as leader and manager of the organization with full responsibility for sales, marketing, operations, and job profitability.
• Supervise the response to all activities of emergency services and restoration services.
• Recruit, train, lead, and reward all direct personnel needed to achieve goals.
• Lead and integrate the execution of shared services including, but not limited to; accounting, administration, client care, estimating, training, safety, talent acquisition, operations, and sales.
• Assist in Sales and Business Development on an as needed basis.
• Assist in Financial Management on an as needed basis.

Basic Requirements :

• 5 years of experience Recruiting, Onboarding, Training, Leading, and Retaining teams of 5-50 employees.
• 5 years of experience leading teams with multiple layers of management, is a plus.
• Restoration Industry experience is a plus, but not required.
• High aptitude in Microsoft Office.
• General understanding and experience with accounting software and CRM software.
• Highly organized with the ability to multi-task and prioritize.
• High level communicator.
• High School Diploma or equivalent.
• Associate or bachelor’s degree is a plus, but not required.

Evaluated On :

• Achieving Annual Profit Goals.
• Performance versus annual and quarterly goals.
• Skill Development versus Annual Skill Development Goals.
• Integration and relationship with Shared Services.
• Accounts Receivable.
• Documentation Standards & Adherence to Program Guidelines.
• Customer Experience goals as per the Net Promoter score.
• Leadership Development versus Annual Leadership Development Goals.
• Personnel recruiting, productivity, retention, and development.

Overall Duties Include :

• Professionally represent the Paul Davis Vision, Mission, and Values.
• Be the 'Service Excellence' leader by providing training, leadership, and monitoring performance.
• Perform weekly Goal Setting and Review meetings with direct reports.
• Develop and execute business plans to meet the needs of the franchise.
• Responsible for achieving sales and growth margin goals across all service platforms.
• Communicate with CFO / VP of Finance concerning the financial status of the company.
• Review staffing and operational changes needed by divisions / departments.
• Discuss and coordinate personnel policies, procedures, and conflict resolution.
• Coordinate, monitor, and supervise customer / homeowner quality service.
• Ensure compliance with Franchise Agreement and Operations Manuals.
• Facilitate franchise-wide staff meetings.
• Act as hiring manager for franchise location and lead Human Resource activities.
• Lead partnership between Shared Services and Project Management for efficient estimating results.
• Work closely with Shared Services partners to provide influence for accounting and finance responsibilities and decisions.
• Collaboration with MSP Leadership Team on Annual Financial Plans (AFP).
• Support shared services client care coordinator.
• Adhere to processes, procedures, and guidelines of the Shared Services model.
• Provide ongoing feedback to Paul Davis MSP leadership on Shared Services performance.
• Participate in all applicable Paul Davis MSP group meetings.
• Provide input to other management based on observations from the field.
• Communicate and analyze competitive activity.
• Perform all duties of an operations manager, and / or project manager when applicable.

High Detail Job Accountabilities :

• Coordinate and discuss franchise performance including financial and operational performance with all pertinent team members.
• Review job reports, WIP, and customer relations with pertinent team members.
• Propose & request approval for capital expenditures and general purchases.
• Work with CFO to provide timely monthly financial trends to accurately forecast year-end profit objectives.
• Review all job closings and adjust compensation accounts.
• Review job costs and overheads for corrective action.
• Monitor, participate, and ensure the collections of all Paul Davis accounts receivable from Customers and Insurance companies.
• Monitor vendor accounts.
• Ensure that all vendor and subcontractors’ contracts and insurance requirements are on file.
• Lead all sales performance and marketing plans with key salespeople and pertinent team members.
• Build and maintain relationships with insurance adjuster’s agents, property managers, and other sources of referrals.
• Participate in sales and marketing as the need arises.
• Recruit, onboard, train, lead, and retain project managers, senior technicians, and technicians, subcontractors, and vendors on an ongoing basis.
• Hold regular one-on-one meetings to set goals and monitor performance.
• Participate in emergency services when an 'All hands-on deck' scenario arises.
• Supervise, and perform as necessary : estimating, contracts, and securing agreed pricing.
• Ensure all personnel are paid and work in a safe environment.
• Drive and ensure compliance with Shared Services processes with all team members of the office.
• Participate in weekly tactical meetings with pertinent leadership team members to review KPIs and problem-solve issues.
• Participate in ongoing problem-solving with direct reports while practicing continuous improvement of the department and company.
• Participate in Paul Davis social events, Goal Setting and Review, All Team Meetings and as many other opportunities as possible to engage with the rest of the team.
• Perform other duties as directed by President & CEO.
• Adhere to hold office accountable to the 'Team Member Handbook' for the business.

Time-Commitment :

• This is a full-time salary position.
• Work required will vary depending on performance.
• Requires attendance of evening social, networking, and business development events when applicable.

Reward :

• Compensation is evaluated on a yearly basis effective from the start date of employment of each calendar year. An annual reward planner (ARP) is completed at that time.
• Promotions and advancement within the position bring progressively greater challenge, learning, responsibility, and compensation.
• Most Bonuses are paid upon achievement of the defined objectives related to profitability.
• Bonuses are just that bonuses.
• These are not meant to be guaranteed income nor the perception of guaranteed income.
• They are to be earned due to the achievement of objectives that help the business to be more profitable hence giving the business the means to pay bonuses.
• Bonuses are often defined within the three executive focus areas : Customer, Personnel, & Company.

J-18808-Ljbffr