What are the responsibilities and job description for the Call Center Representative position at ServiceMASTER Clean?
- 401(k)
- Bonus based on performance
- Flexible schedule
- Health insurance
- Paid time off
- Signing bonus
- Training & development
The position involves handling a high volume of both inbound and outbound calls, which requires a proactive approach to communication and a commitment to providing a seamless experience for every caller. The representative will be expected to actively listen to clients, fully understand their concerns, and provide accurate and timely responses to their questions. This not only helps in resolving issues but also fosters a sense of trust and satisfaction among our clientele.
To excel in this role, candidates should possess a strong customer focus, demonstrating an unwavering commitment to meeting the needs of our clients. Attention to detail is essential, as it ensures that all information is accurately captured and addressed. Efficiency is also key, as representatives will need to manage their time effectively while handling multiple calls and inquiries.
In addition to these skills, we value qualities such as politeness and reliability, which are fundamental in creating a welcoming atmosphere for our callers. A solid knowledge base about our products and services is necessary to provide informed responses, while adaptability is crucial in navigating the diverse range of inquiries and challenges that may arise during calls.
Overall, we are looking for individuals who are not only skilled in communication but also embody the values of professionalism and empathy, ensuring that every caller feels heard, valued, and supported throughout their experience with us.
This is a remote position.
Compensation: $16.00 - $20.00 per hour
Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.
Our environment is a diverse community where successful people work together to achieve common goals.
This franchise is independently owned and operated by a ServiceMaster Clean® franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee, and not to The ServiceMaster Company, LLC.
Salary : $16 - $20
