What are the responsibilities and job description for the Data Entry Clerk position at ServiceMaster Clean?
Managing Excel Spreadsheets for a Diverse Clientele
Overseeing the organization and maintenance of Excel spreadsheets tailored to meet the specific needs of various clients, ensuring that data is accurately recorded and easily accessible.
Creating and implementing complex formulas, pivot tables, and data visualization tools to enhance data analysis and reporting capabilities.
Regularly updating and auditing spreadsheets to ensure data integrity and compliance with client requirements, while also providing training and support to clients on how to effectively use these tools.
Supervising Incoming Telephone Communications
Acting as the first point of contact for all incoming telephone calls, ensuring a professional and courteous greeting to all callers.
Monitoring call volume and patterns to optimize response times and improve overall communication efficiency within the office.
Training and mentoring junior staff on effective telephone etiquette and communication strategies to enhance customer service.
Responding to and Directing All Phone Calls as Necessary
Assessing the nature of incoming calls and directing them to the appropriate department or individual, ensuring that inquiries are handled promptly and efficiently.
Taking detailed messages when necessary and ensuring timely follow-up on any outstanding issues or requests.
Maintaining a log of calls received to track communication trends and identify areas for improvement in service delivery.
Operating various office machines, including fax machines, computers, and photocopiers, to facilitate daily operations and support administrative functions.
Performing routine maintenance on office equipment to ensure optimal performance and minimize downtime.
Assisting with additional clerical tasks such as filing, organizing documents, and preparing materials for meetings or presentations.
Entering Data from Multiple Sources into a Computer Database
Collecting and inputting data from various sources, including paper documents, online forms, and verbal communications, into a centralized computer database.
Ensuring accuracy and consistency in data entry by cross-referencing information and conducting regular audits of the database.
Collaborating with team members to streamline data collection processes and improve overall data management practices.
Achieving Benchmarks for Production Volume, Precision, and Thoroughness
Setting and monitoring performance benchmarks for production volume, ensuring that targets are met or exceeded on a consistent basis.
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Demo
Keyser, WV
Full Time