Area Account Manager

Company Overview:
Crane Integrated Facilities Services Inc. DBA ServiceMaster by Crane IFS is a leading provider of commercial janitorial services. We are committed to delivering high-quality cleaning solutions to our clients while fostering a culture of excellence and continuous improvement. As we expand our operations, we are seeking a dynamic and experienced Area Account Manager to oversee our janitorial accounts across multiple locations.

Job Summary:
The Area Account Manager is responsible for the overall management, performance, and profitability of multiple janitorial service accounts within a designated region. This role involves ensuring consistent service delivery, client satisfaction, and operational efficiency. The Area Account Manager will lead a team of account managers and operations staff, driving business growth through effective management practices and strategic decision-making.

Key Responsibilities:

• Leadership & Team Management:
  
  • Oversee and manage a team of account managers, site supervisors, and janitorial staff across multiple locations.
• • Provide guidance, training, and support to ensure high performance and adherence to company standards.
• • Foster a positive work environment that encourages teamwork, communication, and continuous improvement.
• Client Relationship Management:
  
  • Build and maintain strong relationships with key clients, ensuring their needs are met and exceeded.
• • Conduct regular client meetings and site visits to assess service quality and address any concerns.
• • Implement client feedback into service improvement strategies.
• Operational Oversight:
  
  • Ensure the effective and efficient delivery of janitorial services across all accounts within the region.
• • Monitor account performance, conducting regular inspections to ensure compliance with company standards.
• • Develop and implement operational procedures and best practices to enhance service quality and efficiency.
• Financial Management:
  
  • Manage the regional budget, including labor costs, supply expenses, and other operational costs.
• • Analyze financial performance and take corrective actions to ensure profitability.
• • Work with the finance department to prepare and review monthly, quarterly, and annual financial reports.
• Business Development:
  
  • Identify and pursue opportunities for expanding services within existing accounts and acquiring new business.
• • Collaborate with the sales team to develop and execute strategies for business growth within the region.
• • Participate in contract negotiations and renewals.
• Compliance & Safety:
  
  • Ensure all operations comply with company policies, industry regulations, and safety standards.
• • Conduct safety training and audits to promote a safe working environment.
• • Address and resolve any safety-related issues promptly.

Qualifications:

• Bachelors degree or equivalent experience may be considered.
• Minimum of 5-7 years of experience in operations management, preferably in the janitorial or facilities services industry.
• Proven leadership and team management skills, with experience overseeing multiple locations or accounts.
• Must be able to communicate in English and Spanish.
• Strong client relationship management skills, with a focus on delivering exceptional customer service.
• Excellent financial acumen, with experience managing budgets and driving profitability.
• Ability to analyze data, identify trends, and implement effective operational strategies.
• Strong communication, negotiation, and problem-solving skills.
• Proficiency in Microsoft Office Suite; experience with industry-specific software (e.g., WinTeam) is a plus.
• Ability to travel within the designated region as needed.

Working Conditions:

• This position requires a combination of office work and on-site visits to various client locations.
• Regular travel within the designated region is required.
• Flexibility to work evenings or weekends as needed based on client needs and operational demands.

Compensation & Benefits:

• Competitive salary with performance-based incentives.
• Benefits package, including health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and holidays.
• Professional development and growth opportunities.

Flexible work from home options available.