What are the responsibilities and job description for the Janitorial Area Account Manager position at ServiceMaster Maintenance Systems by Nielsen?
Job Description
Job Description
Company Overview :
Crane Integrated Facilities Services Inc. DBA ServiceMaster by Crane IFS is a leading provider of commercial janitorial services. We are committed to delivering high-quality cleaning solutions to our clients while fostering a culture of excellence and continuous improvement. As we expand our operations, we are seeking a dynamic and experienced Area Account Manager to oversee our janitorial accounts across multiple locations.
Job Summary :
The Area Account Manager is responsible for the overall management, performance, and profitability of multiple janitorial service accounts within a designated region. This role involves ensuring consistent service delivery, client satisfaction, and operational efficiency. The Area Account Manager will lead a team of account managers and operations staff, driving business growth through effective management practices and strategic decision-making.
Key Responsibilities :
- Leadership & Team Management :
Oversee and manage a team of account managers, site supervisors, and janitorial staff across multiple locations.
Provide guidance, training, and support to ensure high performance and adherence to company standards.
Foster a positive work environment that encourages teamwork, communication, and continuous improvement.
Build and maintain strong relationships with key clients, ensuring their needs are met and exceeded.
Conduct regular client meetings and site visits to assess service quality and address any concerns.
Implement client feedback into service improvement strategies.
Ensure the effective and efficient delivery of janitorial services across all accounts within the region.
Monitor account performance, conducting regular inspections to ensure compliance with company standards.
Develop and implement operational procedures and best practices to enhance service quality and efficiency.
Manage the regional budget, including labor costs, supply expenses, and other operational costs.
Analyze financial performance and take corrective actions to ensure profitability.
Work with the finance department to prepare and review monthly, quarterly, and annual financial reports.
Identify and pursue opportunities for expanding services within existing accounts and acquiring new business.
Collaborate with the sales team to develop and execute strategies for business growth within the region.
Participate in contract negotiations and renewals.
Ensure all operations comply with company policies, industry regulations, and safety standards.
Conduct safety training and audits to promote a safe working environment.
Address and resolve any safety-related issues promptly.
Qualifications :
Working Conditions :
Compensation & Benefits :
Flexible work from home options available.